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Worse Cycling Purchase Ever: Garmin 820!

This thing is pure junk, I'm at my whits end with it. It refuses to do course navigation, shows course on map, some times gives distance to next turn in bottom field on map screen, but only gives direction of travel on top portion of map, ie. (Heading East). It will not provide street names and direction to turn or count down distance at the top of the map as I have seen video of others using the navigation. Also just pops up a blank blank screen on non map pages. This is only if it's not crashing trying to load the route and start recording. Anyone have any ideas, spent 45 minutes on the phone with Garmin today and all they could do was blame RWGPS or OSM for the issues, I even tried creating a route in Connect as suggested and it did not work either. Had an 800 for over 4 years with no major issues, this new unit is pretty much useless.:mad: