This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Anyone Else... Live Track not working and losing signal?

Unfortunately the Live Track feature on my 520 is not working.  Sometimes it will Transmit the first mile and then freeze at that point.  Sometimes it will only work in the middle of a ride where it will start recording 6 miles into the ride, work for 3 miles and then stop.  I filed a trouble ticket with Garmin and the best they could come up with is that my phone is losing signal intermittently with my service provider.  The strange thing is that it worked perfectly and then out of nowhere it started with this erratic behavior. Over the last 3 years I have never had a problem with my phone "losing signal".  I'm riding in huge metropolitan areas with very good coverage.  I cold understand if I was riding across the Rockies, but not around the Greater Los Angeles area.

When this first happened I downloaded an older software version and it started working again.  This process was outlined in an older thread on this forum. Then it eventually stopped working with a later version.  Then it worked perfectly again for a year, and now Live Track  it's basically useless.  I don't want to revert back to an older version of the software.   I just want my 520 to work the way it should.  Being able to follow me on my rides is a huge relief for my wife  and I also like to share the rides with my buddies.

I have exhausted virtually every solution on this forum.  I have reset, erased, reinstalled and adjusted every setting on both my 520 and phone.

  • Well, well, well.  After going back and forth with Garmin on this issue (They said the only thing they could come up with was that my phone was losing connections), I reverted back to Build 4.29 and everything works as expected.

    During the testing process I even included an employee from Garmin as an email recipient so they could experience how the "bad" build was behaving with Live Track.  I sent them logs,  I sent them everything they could want.  And it still comes down to the new build not working.  It had NOTHING to do with anything I was doing wrong.

  • I have the same issue. Live Track is useless now. It starts and then stops minutes into a ride. Very disappointed in Garmin. I bought the Garmin so my wife could track me on my solo rides. Now she can't. 

  • Reverting back to the earlier version 4.29 cleaned up everything for me.  There is a thread in this forum that will instruct you how to do it.  Just make sure you turn off "auto update" for the apps on your phone or it will see the older version, update it and you'll be back where you were.

  • Can you all explain how you reverted back to version 4.29? Step by step?

    Thanks.