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Edge 500 freezing on start up

gyvygbuhn
over 4 years ago

When I turn on my Edge 500 the screen freezes and says Working... at the bottom.

I found the following procedure:

Older software for the Edge 500 can cause the device to either lock-up or get stuck in a constant power cycle, resulting in the device to never progress past the startup screen. This can be caused by a corrupt file. The device must be held in mass storage mode to access and delete the NewFiles folder.

To delete the NewFiles folder:

  1. Hold Page/Menu button with device powered off
  2. Connect device to computer via a USB cable while continuing to hold Page/Menu
  3. Release Page/Menu after 10 seconds
  4. Select Edge 500 drive once it communicates to computer
  5. Select Garmin folder
  6. Delete NewFiles folder*

The device will now proceed past the startup screen. You will need to update to the latest software version using Garmin Express.

This does get it to start working again, but then the same thing happens again a few weeks later.

Is there a way to permanently fix this? I do have the latest software version 3.30

Thanks