Pulling hair out on this one. I'm a retailer, sold a customer a 520+ and she can't load files from Ride With GPX. I verified that GPX & TCX files placed into the NewFiles directory don't work.. they stay in the directory and never transfer to courses. But a FIT file works just fine.
Reset the computer in various ways. No difference. Only thing I haven't done is a complete wipe/rewrite file directory. Not sure how that's done on the 520+. What should I be looking for? Thanks!
--Mike Jacoubowsky
Chain Reaction Bicycles
Northern California