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Blue Halo Screen - Replacements?

FELIX405
over 4 years ago

So I have a blue halo screen and phone support confirmed that it needs a replacement.

Is it standard protocol that you first send in the old one before you receive the replacement unit? What are they expecting from me - that I ride without the unit?

vielen Dank für Ihre Anfrage.

Lt. unserem System haben wir noch keine Rücksendung Ihres defekten Gerätes in unserem Hause verbuchen können. Erst, wenn wir das defekte Gerät erhalten, senden wir das Austauschgerät zu. 
Haben Sie die Einsendung bereits vorgenommen? Wenn ja, haben Sie ggf. eine Tracking-Nr. für uns, damit wir die Einsendung nachvollziehen können?

This is the charming statement from Garmin Munich: "We will send you a replacement after we received the broken one".

  • 0 over 4 years ago

    I recall previously Garmin would send the replacement immediately if you charge it to your credit card. They would not run the charge if they receive your computer. I don't know if Garmin still does this but worth asking.

    My 1030 had the blue halo and it took only a week to get the replacement.

  • 0 over 4 years ago

    That's how it worked for me and Garmin UK, It only took three days round trip.

    I was very impressed.

    Craig

  • 0 over 4 years ago in reply to craiggarnett

    Can't currently afford not having my bike computer for a week (or a couple of days if I'm lucky). Will have to get my replacement off season and live with the blue screen for now.

  • 0 over 4 years ago in reply to FELIX405

    I also had a blue halo and replacement was quite fast, took only 3 business days. I also depend on the device but otherwise I would've been out of warranty. First replacement went defect after a week and another replacement had to be done.

  • 0 over 4 years ago in reply to FELIX405

    Something to consider is that Garmin has been good about replacing blue halo computers that are out of warranty. They could stop doing this at any time. I would have it taken care of now.

  • 0 over 4 years ago

    did you all receive a new device or refurbish one?

    I have send garmin my request for hallo screen (it is not that bad but it starting to see it)

  • 0 over 4 years ago in reply to krazyeone

    It's marked refurbished, but can't distinguish it from a new device. No scratches, marks or anything, even in the mounting area.

  • 0 over 4 years ago

    When I contacted Garmin about mine with the blue Halo, they said I could pay for a replacement 1030 to ship with next day delivery and they would refund me when my faulty one was received back to them, I spoke to Garmin UK at 2pm on the Monday, and I received the new 1030 by 11am Tuesday, I then sent my old one back around 1pm Tuesday, I had an email that they had received my old unit on the Wednesday around 3pm and had refunded the money back to me the same day, so excellent service from Garmin UK, and I also received a New boxed Edge 1030 (as promised by the agent on the phone) not a refurb one, The new units apparently have a new style screen which resolved the Blue Halo problem (although I'm not sure this is true or not as only time will tell if thats correct but its been 3 months and looking good) 

  • 0 over 4 years ago in reply to krazyeone

    Garmin always sends a refurbished unit. Can't tell it from new.

  • 0 over 4 years ago

    My Edge 1030 starts to develop the blue halo after about 1 year. Since there's a successor, the 1030 plus, did anybody ask to get the new model, for money of course?