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LiveTrack Still Not Working

For over a year now I have been unable to get LiveTrack to work on my Edge 1030. I'm using an iPhone XS Max and have had iOS versions from 12 to now 13.2. I have tried deleting the app from the iPhone. I've tried turning off the feature and deleting everyone from the Garmin. No joy. Usually, I will get the LiveTrack failed message, but not always.

Has anyone had success getting LiveTrack working from a non-functional state? I'm just about ready to try a.ny reasonable suggestion.

Thanks!

Top Replies

ejdevries over 5 years ago in reply to cheracogoff +1

I'm using the Edge 1030 and a Samsung S9. Most of the time Livetrack works fine but sometimes I have to end it manually just like you, So this might be not related to iOS.

All Replies

0 Garmin-Matthew over 5 years ago

Stempnakowski - I would recommend using the most recent public beta for the Edge 1030. This contained fixes for connection issues with iOS 13. https://www8.garmin.com/support/download_details.jsp?id=12819

0 SteveC over 5 years ago in reply to Garmin-Matthew

Yes Bluetooth much better in latest beta with iPhone 11 Pro, but few reporting (myself included) that ANT+ connections are now affected in that beta release. Purely speculation on my behalf but maybe a quick tweak in the beta communication stack to fix the Bluetooth issues has had a knock on affect on ANT+ ???

0 Stempnakowski over 5 years ago in reply to Garmin-Matthew

I haven't had the best of luck using the betas. I've lost data on my 1030 back when the first betas came out to fix a host of issues. My problems with LiveTrack extend back to iOS 11 days. It worked better when I was using iOS 12 developer betas but then got flakey again.

0 SteveC over 5 years ago in reply to Stempnakowski

I hear your pain ...

forums.garmin.com/.../livetrack-on-edge-1030-v8-00-iphone-11-pro-v13-1-1---phone-disconnected-messages---updated

0 IceBear over 5 years ago

Hi, I've got an XS Max and 1030, LiveTrack works for me. It stopped working recently and I realised I had several extra Bluetooth connections for the Edge 1030. On my phone I deleted all the bluetooth connections for the Edge, and removed the Edge from Garmin Connect mobile. On the Edge I removed the pairing with the phone.

I then re-paired the phone and edge, and everything has worked well since. Hope this helps...

0 IceBear over 5 years ago in reply to IceBear

P.S. I'm running the 8.0.8 beta.

0 Stempnakowski over 5 years ago in reply to IceBear

Thanks. I'll take a look at this and give it a try this weekend.

0 Stempnakowski over 5 years ago in reply to IceBear

I checked and I have BT_Edge 1030 and Edge 1030 showing in my Bluetooth Devices. I've deleted the pairings before but not since v8 of the Garmin software. I will give it a try and let you know what happens.

0 Stempnakowski over 5 years ago in reply to Stempnakowski

Well, that didn't go well. Removed the phone from the Edge, deleted it out from Connect app, deleted the entries in Bluetooth settings on the phone and went to start pairing. Got the pair request, verified...Oops, something went wrong. Now nothing.

0 IceBear over 5 years ago in reply to Stempnakowski

I think this is the right thing to do because the BT_Edge connections aren't on my phone, I believe the new 8.0.8 connections are just called Edge 1030 - but there will be two of them both with the same name. Try restarting your phone and Edge and make sure you have the latest Connect mobile installed