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Screen halo

Former Member over 5 years ago

Hi,

i seem to have a halo around my screen.

i have a Garmin Edge 1030 bought in September 2017

can you offer any advice please,

thanks

Top Replies

Mark2657 over 5 years ago +3

What is the TSC version of your screen? The blue halo screens were TSC 85.11.0 and the new screens without blue halo are TSC 86.04.00. You can find this information under - SYSTEM - ABOUT - COPYRIGHT …
jasontech over 5 years ago +2

Call Support

All Replies

0 DeanWette over 5 years ago in reply to Former Member

I have aging eyes too. I wear bifocal contacts while riding, and neither prescription is full strength for me. I want the larger screen of the 1030.

0 Mark2657 over 5 years ago

I found that calling Garmin is the best way to go. It is sometimes a long wait to talk to someone but once you get through they are very professional. Try calling instead of emailing.

0 DeanWette over 5 years ago in reply to Mark2657

Mark2657 said:
Try calling instead of emailing

I'm already working with a specific product support person via email. Calling isn't going to be better in my case.

0 DeanWette over 5 years ago in reply to DeanWette

I have a brand new 1030, with the corrected screen (TSC 86.04.00). I'm setting it up now.

0 Former Member over 5 years ago in reply to DeanWette

A replacement recon you mean? Good as new?

0 DeanWette over 5 years ago in reply to Former Member

No, latest production unit, BNIB. Exactly what I was promised a year ago.

0 grabrus over 5 years ago in reply to Former Member

Could you please share some photos of the halo here? I have the same TCS version as yours and I think I have it too. I am not sure if this is going to get any worse, but it's noticeable.

0 Former Member over 5 years ago in reply to grabrus

Here’s mine from today

0 Martin868 over 5 years ago in reply to Former Member

This is a well known hardware issue. If you reach out to Garmin and ask for a replacement unit with the fixed screen they should be able to help you. They have replaced mine no problem.

0 GabeEggplant over 4 years ago

So now they are charging for replacements:???