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Is this the well documented screen halo?

Mattatron
over 5 years ago

what is the process of having it fixed? It’s about 16 months old.

  • +1 over 5 years ago

    Yes it is.

    Please contact with Garmin support. It should be no issue to change it, but they will send you a refurbished unit.

    Regards

  • 0 over 5 years ago in reply to MGMATE

    It's just cosmetic correct? No impact on functionality.

  • +1 over 5 years ago in reply to fallingrock

    Correct it does not impact functionality, though it will progressively impact visibility. Garmin has fixed this issue in newer builds of this unit. Contact Garmin Support and see if they will replace the unit for you.

  • 0 over 5 years ago

    I’ve contacted garmin uk so will see what they come back with.

  • 0 over 5 years ago

        I go for my 5Th Garmin Edge 1030 in 1,5 years. It is a shame. Every pro cyclist showing their 1030 has a terrible Blue halo. Is this normal?. My last Garmin unit.

  • 0 over 5 years ago in reply to DavidKroter

    Garmin have been great so far and sorted me out a rma number so it’s going back tomorrow. They say they’ll give a recon unit which I’m fine with. Hopefully won’t have any further issues with the halo and it’s appearance!

  • 0 over 5 years ago in reply to Mattatron

    If you get a refurbished unit now, this issue should be solved for you as you will get a new screen revision.

    My edge 1030 is now solid, it took a while to iron out most bugs from launch but it's currently very reliable and at this stage a great head unit.

    I have all common sensors paired except electric shifting which is a gimmick (heart rate, power, speed and radar + light) and I can't remember when the unit last crashed.

  • 0 over 5 years ago in reply to rob-tech

       we are talking about the screen. This revision will have blue hallo in 6 months. we are going to see it. The same in the 820. 4 years with halo in the first and the last series and years.

  • 0 over 5 years ago in reply to DavidKroter

    We'll see, but I doubt the halo will re-appear. If it does I will exchange it again even if it's out of warranty, I have all the original e-mails with Garmin as reference and part of the purpose of a warranty is to solve defects in materials and workmanship, not to replace defective hardware with new defective hardware.

    If the halo re-appears they have not honoured their warranty obligations as they have told me explicitly that all old problematic screens have been pulled from production and the problem is fixed, either way I believe it's fixed as they don't have a leg to stand on if it resurfaces and they try to deny people a replacement.