Garmin Edge 1030 Screen Problem

Hi I just had my 1030 replaced by GIS the 3rd party repairer in Thailand for exactly the same issue and was very dissapointed that this was charged to me at 6300baht local currency approx US$205, this is obviously a manufacturing issue and not a one off as bizarrely enough my cycling buddy also found his 1030 in exactly the same condition this morning! I expected better from a quality company like Garmin if you want to keep your customer base you should own up to these built in faults and fix for free! My unit is 18 months old and my buddies is 13 months old.

This is partly a “me ,too” post, but hopefully not entirely so.

My story is quite similar to that of the original poster. One morning a few weeks ago I noticed light peeking out at a spot it never did before.

Since then the separation has increased. My caliper reads it at 2.3 mm. So far, it is not as bad as the OP’s photo, but it has increased somewhat since I first noticed it, so I can’t assume it’s not going to continue to progress more toward the state depicted in that photo.

Update on the measurement: The thickness of the display panel itself, about 1.1 mm, should be added to the 2.3 mm I reported as the gap between the top of the bezel and the lower / inner surface of the front panel. I estimate (measure roughly) that the top surface of the display panel at the end with the Garmin logo has been displaced about 3.5 mm.

In its current state, I could create a seal that would keep water out. (Hereabouts, we’re still a few months from the rainy season.) But a bead of epoxy or silicone, assuming I can apply it adeptly (possible, but not to be assumed), is going to be unsightly.

Parenthetically, I strongly dislike going without my head unit for more than the two days each week when I don’t ride (weekends–yeah, I’m a weirdo). I bought it at my bike shop. I wonder if I can get a replacement (as in on-the-spot) by taking it back there?

Is this problem that merchants now know about? How likely are they to give me a replacement upon request (and me giving them my quite evidently defective unit)?

Incidentally, my unit also has the problem with … I’m not sure what it’s called. The “display fringe discoloring” problem. It’s most visible when the image displayed on the screen is mostly dark and and there’s significant ambient light. I have not found that onerous enough to act on.

Lastly, I might live with the ugly solution (if it is a real solution) if it means I can avoid having to deal with a lengthy exchange process.

Is re-sealing the perimeter a viable solution in the long run?

I sent in my unit twice for the blue halo issue (I find this unacceptable). I dealt with the on-line store, that is the law here, and both times it was replaced without questions. The last time I sent it in Monday, on tuesday I got an email that they received it, on Wednesday they sent the new unit which arrived at my doorstep on Thursday. What is so important that you can't miss it for a couple of days and prefer a DIY solution? You have definitely a defective unit that should be replaced under warranty.

I covered that: I’m a weirdo.

My experience of interactions with corporations outside a simple purchase is fraught. The dollar value I place on avoiding such things would probably surprise you.

I’m not even sure this is covered by warranty… I bought it something like two years ago. And I’m not entirely sure I can find the receipt, though the odds are good that it exists within 10 meters of where I stand now. (Weirdo…)

There’s no way I’m going to send the unit for a “proper” repair if it’s going to cost me on the order of $200.

Additionally, I’d have to subject it to factory reset before returning it. Setting up a device like this is tedoius. I’m unaware of a configuration save and restore feature in Garmin Connect or Garmin Express, so I’d have to go through all the configuration screens and record my options before returning it and then put them all back into effect after I got it back.

The device functions fine (*). I don’t ride when there’s more than light and intermittent rain, so it doesn’t need an IP for water beyond 2.

Update:

(*) Within the bounds of the quality of Garmin’s device firmware, which is rarely what one would expect.

I'm disappointed that a flagship $600.00 device is held together with glue instead of screws. And apparently, after 2 years, blue halo continues to be a problem. I think I'll hold onto my Edge 1000 as long as I can, and then switch to something higher quality for the money.

Same problem, just discovered it, still works fine, but no longer waterproof with the screen gap at the charging end, like your photo. I can push it back in, but it pops out like a strong spring as through the screen is now permanently non-flat, not sure if any glue could hold it down, only 2 years old.

Got back off a ride on Saturday and my 1030 stopped working. I also noticed that the screen had lifted. I suspect that water has got into the unit and damaged I. This is a very poor design and for the price you pay for these units is very poor

Had exactly the same problem.  This obviously is a design or battery problem.  I had mine for less than 2 years (but beyond the one year warranty) and they are charging me US$180 to have it fix and it will take them 5 weeks (still waiting).  Given the among of problems, It should have been a manufacturing fault which should render a product recall.