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Garmin Edge 1030 Screen Problem

Former Member over 6 years ago

Yesterday, 4th March 2019, during my usual morning ride, at my regular coffee stop, I noticed something odd with my 1030 in that the base of the screen (nearest to the bike's bar/stem) looked higher than the unit. When I looked more closely, indeed it was. The screen had somehow lifted the unit. It was still working fine, and I completed the remainder of my ride, about 20km or so. The unit had not been dropped or suffered any other form of impact damage, which tells me there is a problem with the sealing arrangement of the screen to the body of the unit.

I contacted Garmin Thailand (where I live and from whom I had bought the unit), sending them photos. They quoted me a price of equivalent to more than $200 for it to be repaired, which would take between 45 and 60 days. That seemed excessive for what was obviously a manufacturing fault (remembering that the 1030 is a relatively new product, mine being bought in November 2017).

I then contacted the regional Customer Service, and the initial response was quite sympathetic, asking for photos (which I supplied). The next response from the photo submission was quite terse, effectively saying 'unit out of warranty, all costs to the customer'.

Disappointing to say the least. ciq.forums.garmin.com/.../1461481.jpg ciq.forums.garmin.com/.../1461482.jpg

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0 RobCuadro over 6 years ago

While I sympathize, I don't think it is unrealistic to say the unit is out of warranty. Most items, in the US anyhow, have a 1 year warranty. I do feel for you. It looks like the glue strip gave way. Maybe you can just replace the seal and call it good.

0 tmk2 over 6 years ago

This is how warranties work, unfortunately.

Good news is that since the device seems to be operating normally otherwise, you can try to fix it with little cost and effort.

First, since the device is already partially self-disassembled (the hardest part is already done :) ), take it apart and take a look at the battery. Li-Ion batteries sometimes swell up, and this can result in popping the screen off. If the battery is indeed swollen, then you will have to replace it. Suitable third-party batteries shouid be available at low cost. Then just put the screen back in place gluing it to the case. If done properly, then the unit should even retain its weather resistance.

0 Former Member over 6 years ago

Thanks for the comments above. Yes, I fully appreciate the warranty situation, and I have no problem with paying for repairs. However, in this particular case, I would have thought that a failure of this type, for what is a relatively new device, would have warranted some form of investigation from Garmin. Seal failure, though possible, I don't believe would have caused the screen to lift in the manner that it did without some form of internal pressure. The comment of battery swelling would appear to be more probable, though would need further investigation. I don't suppose that this occurrence is unique to me, and an investigation and possible recall from Garmin could save others from suffering the same fate. I certainly wouldn't try to effect a battery replacement and gluing the screen back in place myself.

0 Mark2657 over 6 years ago

Sorry to hear about your difficulties. It looks like you may be able to glue it back together with some silicone RTV.

Could you take the display off completely and take some pictures. It seems that the way to replace the battery is by removing the display. Your pictures would help future users who may want to do the eventual battery replacement themselves. Also, by removing the display you may discover the cause of the problem. Maybe it was a swollen battery which you can replace yourself.

0 tmk2 over 6 years ago

I found a video showing how to do it with an edge 1000:
https://www.youtube.com/watch?v=n9RqR-1t52E

I'd expect the 1030 to have a similar design. Battery replacement involves some prying and some easy soldering. No rocket science. If you don't feel comfortable doing this kind of repair by yourself, ask a more manually skilled friend, or even consult your local electronic repair shop. Guys who specialize in repairing mobile phones should do a skillful repair for much less than $200.

0 Former Member over 6 years ago

Looking at those photos it seems that the only way to access the battery in a 1030 is by lifting the screen. There are no screws on the rear of the casing to split the case and the photo seems to show the white lip where the screen recesses is the case body. It would be interesting to see some more internal photos

0 Mark2657 over 6 years ago

I would have thought that a failure of this type, for what is a relatively new device, would have warranted some form of investigation from Garmin.

Did you open up the display further to see what caused it to lift. Posting internal pictures is a good way to get Garmin's attention. It is certainly not normal that your display should lift in this way.

0 allan6344 over 6 years ago

I have the exact same problem. The OP's pictures could be mine. I loaded a course for tomorrow and noticed a light leak on the bottom when I disconnected it from the computer. The screen popped up about 5 mm.

I've sent an email to customer support.

0 Former Member over 6 years ago

Please post more more photos, or link to more photos, particularly of what is inside, the lip and what the seal consists of as there will come a time that batteries will fail and intrigued people will want to know how to fix it. Thanks

+1 Garmin-Matthew over 6 years ago

pagallim - Thank you for bringing this to our attention. I have sent you an email in regards to this.

For anyone else experiencing this, please reach out to Garmin Product Support.