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Edge will not stay connected to Android phone

gyurko
over 6 years ago
I've not been able to figure out how to have consistent connections between my Edge 1030 and my Android phone (Google Pixel XL). Sometimes it will connect when I power on the Edge, and sometimes it won't. One thing for sure is if I open the Connect app, the Edge is always able to connect, but I don't think that is the way it's supposed to work. I believe it should connect to the phone regardless of whether the app is in the foreground or not.
I was having better luck with a version of Connect from earlier this year, but lately, that's not working too well anymore.
I understand the issues that the developers are facing with different phones, and versions of Android...I deal with it every day. I develop Android applications, and embedded firmware for BTLE enabled medical devices.
If you guys at Garmin would be interested in some help with the connection issues (not that I think you aren't capable), please contact me. I am the senior partner at an engineering consulting firm. We specialize in developing cutting edge products that are very robust and deal with these kind of issues. We understand how companies can be overwhelmed to get to all of the issues.
If I'm not correct in my assumptions that the Edge should connect to and remain connected to a mobile device (iOS excluded!) regardless of the state of the app, please correct me.

Thanks,

Greg
  • 0 over 6 years ago
    There's a fundamental BT issue with the Edge 1030 and there has been since release 1 year ago....!

    Shawn-Garmin there's a helping hand from gyorko...
  • 0 over 6 years ago
    I have a similar issue with my Android (Pixel 2 XL) and Edge 1030. Just yesterday, riding through a neighborhood I see 'phone disconnected' message at the top of the 1030. From that point forward, no livetrack information was available. For the money paid, this is not acceptable. What can I do to help? I have the 'device connection aid' enabled in the Garmin app on my phone.

    Thanks...
  • 0 over 6 years ago
    On today's 3-hour ride I experienced a "phone disconnected" four times requiring stops to close GCM and reopen GCM each time, and it's far beyond annoying. I have even reverted to an older firmware to no avail. Running Android v8.0 on an S9. This BT problem is the biggest failure (and there are several) of the 1030 IMO. Over one year now and it's still a mess.
  • 0 over 6 years ago
    Well, I have most of the issues as other guys on this forum, but at least this one is not my case. I never had BT connection issues with my android phone (Xiaomi Mi5s, MIUI10 8.9.6 / Android 7.0).
  • 0 over 6 years ago
    My edge 1030 is being replaced, but it seems that Oreo is the problem. My one plus three would only connect in connect app, After being connected though Bluetooth settings. then it never connected again. Wifi Connected and downloaded lots of stuff, then not observable as connected. Wish you could tell wifi and bluetooth were connected on screens as to go across to another setting screen and tunnel in is poor. why not a systray on some screens?

    Finaly gave up when it refused to connect via usb with the fragile lead it comes with.
  • 0 over 6 years ago
    Since I originally started this thread, I have upgraded to Android 9. Same exact problem. 1030 will connect if GCM is open, but will not connect if it isn't opened.

    Garmin - my offer to help figure this out is still open. I work on BLE stuff all day with Cypress and Nordic parts connecting to Android and iOS apps. Based on what I'm seeing without doing too much digging, your service on Android isn't running to allow the 1030 to connect when I power it on. That explains why it connects within a few seconds of opening GCM. Shouldn't be too hard to fix.

    Thanks,

    Greg
  • Former Member
    0 Former Member over 6 years ago
    Seeing the exact same issue, frequent phone disconnects or doens;t even connect - as above, found I have to make sure Garmin Connect is active on my phone for it to work semi-reliably - I also have a Fenix 3 but don't have to make sure connect is open for reliable connection
    Extremely frustrating, as one of the main reasons I went with the 1030 was the accident warning which I suspect will not work if not connected to the phone!
  • Former Member
    0 Former Member over 6 years ago
    Keeping Garmin Connect up and running doesn't seem to help for me even on Android 9. Often times I have to 'forget' my 1030 within Garmin Connect then re-pair to get it to work for my ride. Even after this, I have to reboot the Edge and the phone 4-5 times and try to sync multiple times each reboot to get the sync to work. Uploading rides through Garmin Connect before getting home? Forget about it. It works sometimes but not enough to justify pissing me off anymore.
    Anymore I just leave the phone disconnected for the sake of allowing my remote to work.
    I said it once before that I'm coming up on a year and I will be returning this to the realtor where I purchased it before that day comes. I'll probably pick up another while I'm at it and return it if these issues aren't fixed next year. Normally my moral values wouldn't allow me to do this. But in this case - no remorse what so ever. This is ridiculous.
    My local cycling clubs have pretty much all moved to Wahoo and hate the Edge series now. I personally couldn't deal with the lack of street names on a mapping computer so that's not an option for me.
    Honestly if not for these BT connectivity issues I'd be raving over this device and telling friends to buy it.
  • 0 over 6 years ago
    I have a rock solid BT connection to my phone, livetrack works perfectly, rides upload automatically at the end. Perhaps seeing a difference between my setup and your setup will help.

    - Samsung s7e running Android 8.0.0

    - GC running while I ride. It seems to be necessary to connect with my 1030. I don't mind.

    - I have a Garmin speed sensor, Garmin cadence sensor and Garmin chest strap. I don't have any devices connected through BT other than my phone. I do sometimes ride with my Samsung watch which is BT connected to my phone.

    - On my 1030 I have BT on and WiFi off. I always use navigation and ride a course that is saved on my 1030 (made in GC). Also, if it matters I am in the US and just using the maps provided by Garmin.

    I wonder if anyone who is having disconnect problems has as simple of a setup as I do. As a test, it might be interesting to try and start with a very simple setup and then turn things on one at a time to see if you can isolate what is causing your problems.

    The last thing to mention is that I have found that if I delete and reinstall GC on my phone after any edge update things seem to work well. It is a pain to do that and then re-install the 1030 into GC, but the one-time pain seems to bring about a solid experience on the road.

    Best of luck folks! I understand your frustration and hope this helps - doubtful but hopeful.

  • Former Member
    0 Former Member over 6 years ago
    I have a rock solid BT connection to my phone, livetrack works perfectly, rides upload automatically at the end. Perhaps seeing a difference between my setup and your setup will help.

    - Samsung s7e running Android 8.0.0

    - GC running while I ride. It seems to be necessary to connect with my 1030. I don't mind.

    - I have a Garmin speed sensor, Garmin cadence sensor and Garmin chest strap. I don't have any devices connected through BT other than my phone. I do sometimes ride with my Samsung watch which is BT connected to my phone.

    - On my 1030 I have BT on and WiFi off. I always use navigation and ride a course that is saved on my 1030 (made in GC). Also, if it matters I am in the US and just using the maps provided by Garmin.

    I wonder if anyone who is having disconnect problems has as simple of a setup as I do. As a test, it might be interesting to try and start with a very simple setup and then turn things on one at a time to see if you can isolate what is causing your problems.

    The last thing to mention is that I have found that if I delete and reinstall GC on my phone after any edge update things seem to work well. It is a pain to do that and then re-install the 1030 into GC, but the one-time pain seems to bring about a solid experience on the road.

    Best of luck folks! I understand your frustration and hope this helps - doubtful but hopeful.



    This morning I replicated your set up exactly (cept USA vs UK) with same phone, android version, sensors, WiFi off BT on and GC running the whole time. That would have to work, surely? Why wouldn't there be consistency across the machines. But no, the ride did not upload automatically. As is usually the case (with WiFi on) with your setup, it would only upload via cable. I think disconnection has not happened often for me, though data corruption has been a nightmare.