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After edge 1030 4.0 update heart rate stops updating after 6 to 50 minutes

Former Member over 7 years ago

After doing the update, I have had my heart rate information stop updating. It hangs at some point on my ride and holds whatever heart rate I had at the moment it stops updating for the remainder of the ride. This is skewing all of my reports. It’s been hanging anywhere from 6 minutes into the ride to maybe 50 minutes.

I have several Polar H7 units. I’ve been using them without a glitch for months. I’ve tried changing the batteries, I’ve tried various H7 units. Every ride it stops updating. I connect via Bluetooth. I’ve had both indoor and one outdoor ride. On the outdoor ride, my husband noticed that I lost my Bluetooth connection to my phone, or I must have as the live track stopped updating. He had wanted to track that ride since I would be gone several hours riding on roads with fast moving cars until dusk. He said the Garmin track only showed me at the very beginning of my ride, not even 10 minutes, then picked up sometime during the last hour when he could see me again. But my heart rate data never appeared again.

I’m going to try my husband’s wahoo ticker on tomorrow’s ride. I’ll connect via ant that way. But I really would prefer to get back to my Bluetooth heart rate monitor. I’ve used those with my Edge 1030 since I bought the edge months ago just fine, until this week.

Any thoughts on what I might try? Anyone else having this issue? I searched the forums, but couldn’t find any Bluetooth heart rate hanging issues.

eta 4.0 update to title

0 Former Member over 7 years ago

This is exactly happening to me after updating to 4.00.
My Polar H10 that was working perfectly with 3.80 now freezes after 5 minutes and no way to recover.
Only rebooting the Edge makes the sensor visible again but then the issues is still there.
In addition to that now Edge 1030 is no more able to upload the race via mia smartphone, but I have to switch off the bluetooth of my Nexus 6P and then upload data via the Edge WiFi link.
Garmin are you aware of all these issues?

0 Former Member over 7 years ago

I should also add that I ride with my Polar v800 connected to the H7 heart rate monitor through gymlink and it works fine still. The only thing different in my setup is the 4.0 update.

Im still able to upload my rides to my phone. I didn’t realize my phone had dropped at all until my husband pointed it out to me. At the end of my rides they upload right away to my iPhone X.

0 Lutzger over 7 years ago

You are not alone. Maybe it's Polar related? https://forums.garmin.com/forum/into-sports/cycling/edge-1030-aa/1343771-polar-oh1-got-dropped

0 Former Member over 7 years ago

I don't think it's Polar related because with firmware 3.80 the link between Polar H10 and Edge 1030 was working flawlessly.
Now with 4.00 everything messed up.

0 Former Member over 7 years ago

I have had some intermittant issues recently with my Garmin HR strap/1030 and its only since fw 4.0 or 4.01 beta and i wouldnt have had this confirmed if i hadnt of seen this thread! Well spotted.

0 jtb1965 over 7 years ago

I have had some intermittant issues recently with my Garmin HR strap/1030 and its only since fw 4.0 or 4.01 beta and i wouldnt have had this confirmed if i hadnt of seen this thread! Well spotted.

I have noticed from time to time the Garmin HRM reads zero for a few seconds even though I am sure my heart is still beating :-) Also, my Di2 stops reading. It is almost like the radios reset themselves.

0 MatthewPapa over 7 years ago

I have had the same issue on my ride on Sunday. After a few minutes my HR was stuck on 106 for the remainder of the ride.........

I am attaching my .fit file just in case anyone wants to make sure.

0 Former Member over 7 years ago

I have the same issue since the 4.0 firmware upgrade.
I did 2 rides after upgrading and on both of them, my edge 1030 has stopped recording after some time. After a short break, it seems that it picks up the HR again for a short while. But after some time, it stops recording again.
See screenshots.

0 MatthewPapa over 7 years ago

Garmin... heellllooooooo wakie wakie!!!!! still sleeping????

I hope they react to this sometime in the next few days, not like with v3.9 where they 'bricked' the Varia Vision and they only fixed it after 6 weeks!!!!!!!

0 Garmin-Shawn over 7 years ago

I will get a ticket open for this issue. Thanks for providing .fit files.