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Shut Downs during an Activity

Garmin-Ben
over 7 years ago
We appreciate the passion and feedback that the community has been providing. We will be rolling software 4.00 over the next few days and I have listed an advanced preview of the items addressed below.

In addition, we have more updates planned in the near future and are looking for specific feedback in regard to the Edge 1030 shutting down during an activity. I will accept all of the current logs that you may have and would greatly appreciate any logs that you can collect with the 4.00 version. The feedback that we are looking for would include the following:
  • Link to the activity (if available)
  • Most recent error log (Garmin Folder>Debugging>Saved>Most recent err_log_#.txt)
  • An approximate time when the shutdown occurred, the more specific the better
  • Any details about the ride before the shutdown (started a segment, turn prompt, ect.)
If you would like to email versus posting please email the information to directly to our Product Support teams with the subject line of Edge 1030 Forum Feedback


Improvements with 4.00 – this will be rolling out over the next two days.
  • Added enhanced support for Varia RTL510 radar tail light.
  • Updated touchscreen firmware to 85.11 to fix responsiveness in low temperatures.
  • Added CIQ 2.4.4 support.
  • Improved device stability.
  • Added the ability to discard the current ride at any time. This requires several interactions to avoid accidental discards.
  • Fixed text conversion issues.
  • Fixed issues with the Varia Vision data screen setup causing the Edge and Varia vision to be out of sync.
  • Fixed issue preventing a BLE sensor from being added if it was the first sensor.
  • Fixed issue where the ANT generic channel used by CIQ data fields would not reconnect when the device resumes from sleep.
  • Fixed issue where searching for a long address would not provide a proper result.
  • Fixed issue where battery save mode would turn on GPS in the Indoor activity profile.
  • Fixed issue preventing some iPhones from staying connected during the pairing process.
  • Fixed issue preventing activity uploads after saving a ride.
  • Fixed issue where the ascent remaining and ascent to next course point data field values did not match the total ascent for the course.
  • Fixed various issues with sharp bend warnings.
  • Fixed issue where FTP would be reset after recording an activity with a CIQ app.
  • Fixed issue preventing battery save mode if the timer is auto-paused.
  • Fixed issue where calories would be incorrectly calculated for BLE power meters.
  • Fixed navigation audio prompts.
  • Former Member
    0 Former Member over 7 years ago
    shut down during live segments

    Using live segments, following a segment, had to disable all after it happened, on other rides only during live segments?

  • Former Member
    0 Former Member over 7 years ago
    Have been extremely frustrated with my 1030 for the money I spent on it. Have had it for a little over a week. Have attempted 3 activities with it.

    First activity attempt, the unit died from a 100%/full overnight charge after 1.5hrs of activity time. (fortunately I use my 735XT as a HR sensor and still had all the data for the ride from that.) Has not happened again, but still not a good first experience with the device.

    Second activity attempt, I updated the 1030 to fw4.00 the day before this activity. I had also set up auto-lap for every 5 miles prior to the activity. As the 1030 attempted to auto-lap for the first lap, it crashed completely. I had to reboot the device as I was riding. If you look at the activity, you will see the 'jump' in data from 13:56 to 16:15 and the device did NOT record a lap until 5 miles past the reboot.

    Link: https://connect.garmin.com/modern/activity/2738286074
    The 3 Most Recent Error Logs: err_log.txt err_log_1.txt err_log_2.txt


    The third and most recent activity attempt was on 6/2/2018 and was successful with no known errors.
  • 0 over 7 years ago
    Ben, my Edge 1030 shutdown (yet again) on Wednesday evening, much like the previous shutdowns:

    https://connect.garmin.com/modern/activity/2757825654

    (My Garmin Connect is private by default. If you can't see this activity, PM me your ID and I'll add you to my Connections, or I can email you the .FIT file.)

    Other details:
    Firmware version 4.0.0.
    The 1030 shutdown occurred mid-ride between 26:42 and 26:55 (at 2018-06-06T19:49:26 local time). I happened to be looking at the screen when it went blank so I was able to restart it fairly quickly.
    At the time of the shutdown, the 1030 was displaying data screen #1, no ConnectIQ fields displayed.
    No active Strava segments at that time.
    Not following a course.
    Connected data sensors: Scosche Rhythm+ HR, Bontrager DuoTrap speed/cadence (all connected via ANT+).
    Connected light network: Bontrager Ion 800 RT and Flare RT, with the Bontrager Light Control ConnectIQ data field.
    Other ConnectIQ apps on the 1030: AccuWeather MinuteCast widget (was receiving periodic thunderstorm watch alerts), Strava Routes app (wasn't active when the shutdown occurred).
    Paired to an iPhone 7.
  • 0 over 7 years ago
    For those having issues with 4.0 I highly recommend moving to firmware 5.0. My experience. and most of the posted reports. indicate that most issues have been resolved with 5.0. I am not sure Garmin is going to spend time looking at 4.0 log files when 5.0 is now available. I could be wrong there, but it would seem like a waste of time for their software engineers. If you can't get 5.0 the beta 4.36 seems to be identical to 5.0 and also received good reviews.

    Best of luck!
  • 0 over 7 years ago
    On 5.0...had my first random shutdown mid ride...screen just went off
  • 0 over 7 years ago
    Got one today on 5.0...not fixed
  • 0 over 7 years ago
    My first random shutdown on v5.00.

    Came out of nothing. I did in fact see it while it happened.

    Edge was connected via BT to my S8. I guess this is the root cause....
  • 0 over 7 years ago
    Got one crash on 5.0, unit suddenly reboots when in sleep mode with the screen off (shortly after uploading a 100 km ride). Will retrieve debug logs when I get the chance.

    If others are experiencing the same, please remember to look into the unit's debug folder and attach the corresponding err_debug file to this thread (otherwise they can't fix it without knowing what happened).

    https://drive.google.com/file/d/1Wh8wPCkiF9ke4spYkPtvyy2u3mbP0cHX/view?usp=sharing
    https://drive.google.com/open?id=1n631qt32rqAmmY1ZhAm0qkASh-zjwxrP
  • 0 over 7 years ago
    I have actually seen the same twice. So please add that to the fix-list.

    Reboots when turning on from sleep mode
  • Former Member
    0 Former Member over 7 years ago
    After my ride today I hade my first more serious issue with my Edge. At the end of the ride when the device was saving the activity it rebooted. Now I have a corrupt .FIT file ( that I have posted so the someone nice can help me fix).