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Unbelievable worst cycling purchase I have ever made

Former Member over 7 years ago

Out again on beta version 3.97 unit froze again and had to hold power down to restart it.

Previous update kept switching off during rides.

This is the most expensive computer I ever bought and had it when it first came out and had the touring, 500, 520 and then decided to go the full hog and get the 1030.

Every update seems to fix some things and wreck other things that was working fine before.

In some cases this £500 computer is totally unusable and every time I go out I spend half my time watching it so much to check it has not reset, switched off or froze.

Surely it is about time that garmin invested time and resources to fixing this 1030 and quickly or at least offer users a refund for a sub standard product?

Friends just laugh when I get problems with my top of the range garmin and they have went with wahoo and have no problems whatsoever and everyone I know starting to buy them instead of garmins.

Looking at the forum posts and nothing but problems constantly from everyone.

Best of it is if I tried to sell it I would get peanuts for it.

To have this many problems on a computer that costs the same amount as a bike and still does is just not right and the updates takes ages and never work!!

So please garmin restore the faith of your 1030 users or think a lot of your users are going to jump ship.

Not being out of turn here as this is months down the road from unit was realised and still daily posts of problems!!

0 Former Member over 7 years ago

Today's ride had all Strava segments crashing device at start of each segment (3x in 1 hour). I'm waiting on the Wahoo Elemnt to come in today to try it out. For me, for now, the 1030 is simply unreliable. Johnmcl7 maybe the reason more people aren't screaming about their 1030's is because they're not using many features? Maybe without Strava segments, without power meter's and heart rate monitors connected to it while connected to phones, it's working fine. I mean it is a huge screen and way better visually at navigation then it's competition. Maybe those people just using it for navigation and only using Garmin Connect are pleased. Unlike earlier Garmin's, which also felt like Beta releases, the 1030 is not getting better it's getting worse. I really only hope that Wahoo is better although i am cautiously hopeful.

0 bloom34 over 7 years ago

I have had one lockup and one shutdown in the three months owning the 1030 I ride 5-6 times a week I do have an ongoing issue with Live Track that I am working through with Garmin just received a email today asking for more information I have always had good luck with the support but that could be tied to the US market. Yesterday’s ride took me through at least a dozen of Strava segments so I have never seen an issue at the start of segments my power off was sitting at a stop light. My mode of operation is start my Edge 1030 my HRM-TRI and speed sensor pair first due to already being active then it’s Vector 3 UT-800, Varia Radar and Varia Vision the last to pair is di2 and usually it’s I couple minutes in to the except yesterday it needed to be done manually, all on my iPhone 6s connected to GCM and Live Track

0 Karksta over 7 years ago

I am nearly total agreement. I just finished a 93-mile ride with 11,000 feet of climbing. At least ten times my Power and Cadence number froze and I had to restart the unit. Finally, I let it stay stuck on 174 watts. I should have left it stuck on 250 watts, but I was hopeful it would work itself out. It never did. Finally, the power and cadence stopped recording completely and on my Strava page it says my power for 93 miles and 11,000 feet was 35 watts! This has really been a problem since the Touchscreen Software Update. Before that, the unit MOSTLY worked as promised. It is really becoming a liability to ride with this unit. Garmin needs to address quite a few things, considering how expensive this unit is.

0 Former Member over 6 years ago

For me the 800 was a lot less reliable than the 1030 as I've never had the 1030 lock up but the 800 was prone to it from time to time as well as corrupting its fit files. Plus the functions people are having issues with on the 1030 the 800 can't even do in the first place.

My 800 works like a charm. The one trick I had to learn is whenever I connect the 800 to a charger, that I manually power it off to charge. Hooking the 800 to a charger automatically turns on the unit so I always have to power it back off. Doing that, I never had a lock up problem again with it.

0 ScaryD over 6 years ago

This is the most expensive of 5 Garmin devices I have invested in but also by far the buggiest. A few bugs led to completely failed tracking. Even my daughter's almost 3 year old Vivoactive has never failed a single tracking and here I am one month out with several. 0% backlight setting + no auto adjust can't be remembered after charging so you have to reenable each time: unexplained disappearance of rides in history but others show up; unclickable corrupted rides in history, the list goes on and on. Firmware Version 5. For a flagship device that costed close to $600 USD I wish I hadn't held on to the hope that these can be fixed and had returned it a month ago. Just can't explain why all the other Garmin devices are nearly flawless in operations but this one has so many issues. If Garmin offers me a refund or exchange I will immediately take it - so different from the other experience where you'd have to pry them from my dying hands.

0 Microkid over 6 years ago

Did you try a factory reset? Delete everything and start all over? I have a 1030 as well, FW 5.0, works like a cham. None of your problems are present on my device.

0 ScaryD over 6 years ago

Yes. Reset when I first got it, then upgraded to fw5, then reset again. Random crashes stopped but all other illogical and annoyance bugs persisted. I don't use Strava segment so a whole can of worms I am not dealing with that some of you unfortunately are.

0 Former Member over 6 years ago

I like my 1030. It provides me with a huge map, heart rate, elevation, cadence, speed, distance. It logs itself into my home WiFi and uploads ride data to Connect without me asking it to. It has dropped the sensors and phone when powering up but never during a ride. I find the tremendous number of display options and software functions way beyond my comprehension but they are also beyond my needs. I wish for a few things but I’ll live without them.

0 NeilJonesOnline over 6 years ago

Whilst I agree with people saying forums give a negatively-skewed perception of products, they do give a pretty good indication of how well a company engages with its customers when issues occur and that's an area in which Garmin are patchy at best. Do they really think a lack of any acknowledgement of issues that there are pages and pages of complaints about is better PR than at least a regular reassurance that they're aware and are working on these issues.

0 steve_s_t over 6 years ago

I agree completely Neil, a little bit of acknowledgement doesn't seem a lot of effort compared to the negative perception of ignorance. It would only take somebody a couple of hours a day to check in on most of the forums and chip in where necessary. It's a strange corporate stance, but I can't help thinking that it is officially the internal company policy.

Steve