1030 turns off during ride

Can you post the Garmin\Debugging\err_log.txt file?

Hello

I have had my 1030 for 3 months now, and manily used for indoor training, but now I have startet on outdoor training.
I have never had any problems with the 1030 before, but 2 days in a row, I have experienced that it suddently shuts down during a ride, I am not sure, but it could be in relation to some Strava segments starting.
I can start it again, and when it starts it asks if I want to save my ride, if I cancel, I can continue the ride in the same file.

Does anybody have suggestions on what to do?

I have the very same issue. I’ve never had problems with shutdowns and for 3 rides in a row and always when I follow a strava segment the device shutdown.

After 7 months it is unbelievable.

Please post the error log.

Sorry to say I don't know how to download logs. I'm on a Mac so I don't have access to the debugger program from Garmin and I don't have a code from Garmin to automatically "send report". Searched through the 1030 mounted to the Mac and couldn't find an error log... If you give me specifics on downloading the error log I'll post. Thx in advance.

It would be in the Garmin\Debugging folder on the Edge when mounted to the Mac and would be called err_log.txt

Okay, did a search on the Garmin for .txt files and got these two that appear to be error logs? I'm uploading them both. The crash happened around 10:25am but one error log was time stamped right before the crash (about 10 min before) and the other at the end of the ride; not sure if there were two errors or not. See below for the two error logs. Hope this is the right and helpful information!


******************* ERROR LOG 1: RIGHT BEFORE CRASH

[
{
"unit_id":"3953561527",
"product_name":"Edge 1030",
"software_part_number":"006-B2713-00",
"ms_since_epoch":1524251444000,
"system_version":"3.90",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x00388964
Call Address at Function: 0x00388A44

Function Address: 0x001DE2A2
Call Address at Function: 0x001DE302

Function Address: 0x001D7614
Call Address at Function: 0x001D768E

Function Address: 0x0057C218
Call Address at Function: 0x0057C36A

Function Address: 0x004FF0CC
Call Address at Function: 0x004FF0FE

Function Address: 0x006AF404
Call Address at Function: 0x006AF460

Function Address: 0x003287D4
Call Address at Function: 0x0032880E

",
"error_cause":"RTL Trap",
"proprietary_info":{
"Commit ID":"9d66b4b158c3250c13f16d45eb907ab231fb7f32",
"Time":"2018-4-20 12:10:44",
"RTL Error Number":"6E5D8024",
"Error Message":"Data abort, system r0-15 + cpsr",
"Task Name":"CDP main",
"Saved SP":"01DD1D18",
"Saved LR":"003FDEDD",
"Saved PC":"00388A44",
"R[0]":"6E5D8024",
"R[1]":"FFFFFFFF",
"R[2]":"00001000",
"R[3]":"01DD1D24",
"R[4]":"0047A0F9",
"R[5]":"01DD0000",
"R[6]":"00000020",
"R[7]":"00000008",
"R[8]":"00487AF5",
"R[9]":"00000000",
"R[10]":"00000000",
"R[11]":"00000000",
"R[12]":"00000000",
"R[13]":"00000000",
"R[14]":"01DD1D18",
"R[15]":"003FDEDD",
"cpsr":"00388A44"
}

},
{
"unit_id":"3953561527",
"product_name":"Edge 1030",
"software_part_number":"006-B2713-00",
"ms_since_epoch":1524253981000,
"system_version":"3.90",
"build_type":"PRODUCTION",
"backtrace":"mtk_stp_btm - Error type ( 1 ) err( 6E5D8015 )",
"error_cause":"RTL Trap",
"proprietary_info":{
"Commit ID":"9d66b4b158c3250c13f16d45eb907ab231fb7f32",
"Time":"2018-4-20 12:53:1",
"RTL Error Number":"6E5D8015",
"Error Message":"Uninitialized cond var, r0=task ID, r1=cond",
"Task Name":"mtk_stp_btm",
"Saved SP":"DFFDEDE0",
"Saved LR":"00114EC7",
"Saved PC":"003920DA",
"R[0]":"6E5D8015",
"R[1]":"DFFDEF68",
"R[2]":"02524EBC",
"R[3]":"00000000",
"R[4]":"00000000",
"R[5]":"00000000",
"R[6]":"00000000",
"R[7]":"00000000",
"R[8]":"00000000",
"R[9]":"00000000",
"R[10]":"00000000",
"R[11]":"00000000",
"R[12]":"00000000",
"R[13]":"00000000",
"R[14]":"00000000",
"R[15]":"00000000",
"cpsr":"00000000"
}

}
]



***************** ERROR LOG 2: AT END OF RIDE LOG

[
{
"unit_id":"3953561527",
"product_name":"Edge 1030",
"software_part_number":"006-B2713-00",
"ms_since_epoch":1524330848000,
"system_version":"3.90",
"build_type":"PRODUCTION",
"backtrace":"mtk_stp_btm - Error type ( 1 ) err( 6E5D8015 )",
"error_cause":"RTL Trap",
"proprietary_info":{
"Commit ID":"9d66b4b158c3250c13f16d45eb907ab231fb7f32",
"Time":"2018-4-21 10:14:8",
"RTL Error Number":"6E5D8015",
"Error Message":"Uninitialized cond var, r0=task ID, r1=cond",
"Task Name":"mtk_stp_btm",
"Saved SP":"DFFDEDE0",
"Saved LR":"00114EC7",
"Saved PC":"003920DA",
"R[0]":"6E5D8015",
"R[1]":"DFFDEF68",
"R[2]":"02524CE4",
"R[3]":"00000000",
"R[4]":"00000000",
"R[5]":"00000000",
"R[6]":"00000000",
"R[7]":"00000000",
"R[8]":"00000000",
"R[9]":"00000000",
"R[10]":"00000000",
"R[11]":"00000000",
"R[12]":"00000000",
"R[13]":"00000000",
"R[14]":"00000000",
"R[15]":"00000000",
"cpsr":"00000000"
}

},
{
"unit_id":"3953561527",
"product_name":"Edge 1030",
"software_part_number":"006-B2713-00",
"ms_since_epoch":1524331571000,
"system_version":"3.90",
"build_type":"PRODUCTION",
"backtrace":"
Function Address: 0x00388964
Call Address at Function: 0x00388A44

Function Address: 0x001DE2A2
Call Address at Function: 0x001DE302

Function Address: 0x001D7614
Call Address at Function: 0x001D768E

Function Address: 0x0057C218
Call Address at Function: 0x0057C36A

Function Address: 0x004FF0CC
Call Address at Function: 0x004FF0FE

Function Address: 0x006AF404
Call Address at Function: 0x006AF460

Function Address: 0x003287D4
Call Address at Function: 0x0032880E

",
"error_cause":"RTL Trap",
"proprietary_info":{
"Commit ID":"9d66b4b158c3250c13f16d45eb907ab231fb7f32",
"Time":"2018-4-21 10:26:11",
"RTL Error Number":"6E5D8024",
"Error Message":"Data abort, system r0-15 + cpsr",
"Task Name":"CDP main",
"Saved SP":"01DD1D18",
"Saved LR":"003FDEDD",
"Saved PC":"00388A44",
"R[0]":"6E5D8024",
"R[1]":"FFFFFFFF",
"R[2]":"00001000",
"R[3]":"01DD1D24",
"R[4]":"0047A0F9",
"R[5]":"01DD0000",
"R[6]":"00000020",
"R[7]":"00000008",
"R[8]":"00487AF5",
"R[9]":"00000000",
"R[10]":"00000000",
"R[11]":"00000000",
"R[12]":"00000000",
"R[13]":"00000000",
"R[14]":"01DD1D18",
"R[15]":"003FDEDD",
"cpsr":"00388A44"
}

}
]

Just did a quick ride and happened again. Happened like yesterday about 10 min into the ride on the first starred segment - this was a different segment than the one yesterday. If it's helpful I can upload the same text file that I did for the earlier rice, although I imagine it's the same issue. Forgot to say that I'm using an iPhone X 11x.x ios with phone connected to Garmin and Beats earphones (playing Spotify, lol).

Can you post the Garmin\Debugging\err_log.txt file?

Coming here, the logs from the last days where it has turned off

Today it happened again, and I can confirm that it did it just after starting a Strava starred segment