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Random Shutdowns

I received my 1030 from Sigma Sport yesterday, and it keeps turning itself off.

I went through the initial setup last night and it sat at syncing for about 10 minutes and looked like it had hung. I killed the app and plugged it into a PC to update the firmware.

Firmware update went OK, device seemed to be setup fine, I paired my sensors and it hung which required me to force a power off with the power button.

This morning I did my first ride, I turned on the device a few minutes before leaving to make sure it had a GPS fix (was quick, as expected) and put in a route to work (no full postcode search, so could only do it to the road where our office is, what's that about?).

I went to leave a few minutes later to discover the device was turned off, bit weird, turned it on again and set off.

I take an indirect route to work, so it was a great test of the routing engine, and it seemed very good, recalculating as I missed turns and suggesting generally sensible directions, very happy with that. As I went down Sawyers Hill in Richmond Park I looked down and the 1030 had turned off, I turned it on again and managed to get the tracking to continue. Slightly annoying.

I cycled on for another 10k or so and the device was flashing up messages about connecting to my iphone, then it turned off again. This time it had decided the ride was over and had saved it so I had to start a new one.

I'm not sure if the device turning off is because the storage is corrupted from the hard reset last night (very common problem on previous edge devices), early life hardware issues, or early life software, I'd guess it?s most likely software (sorry Garmin, but your S/W reputation precedes you).

Anyone else had similar experiences with the device turning off? I'll try it going home tonight without navigation to see if it's related to following a route as I guess there's a lot of new code there.
  • We want to encourage customers that have shut down issues to reach out through our support channels so that we can investigate the event. We are working on fix for these reports and appreciate the detailed information provided.
  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Shawn

    Hello Shawn,

    Are you still looking into this problem? My Edge 1030 started to turn itself off unexpectedly, several times during an activity. Support instructed me to delete a number of folders and files which I did. Today during an A-race it shut again itself, reporting 0% battery (it was fully charged as of yesterday). Tomorrow I have the second stage of this race and I am at a loss of what to do. I am racing "blind" without any feedback from my head unit. Should I reset it to factory defaults? I do not know! I have just upgraded to version 9.00 (which I should not have prior to this event). I would really trade a lot of functionality and features for stability, predictability and robustness (meaning: fewer bugs). Thanks...

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Shawn

    Support did not request me the debug folders, they only instructed me to delete a few folders. I am concerned this has not solved the problem...