This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Random Shutdowns

I received my 1030 from Sigma Sport yesterday, and it keeps turning itself off.

I went through the initial setup last night and it sat at syncing for about 10 minutes and looked like it had hung. I killed the app and plugged it into a PC to update the firmware.

Firmware update went OK, device seemed to be setup fine, I paired my sensors and it hung which required me to force a power off with the power button.

This morning I did my first ride, I turned on the device a few minutes before leaving to make sure it had a GPS fix (was quick, as expected) and put in a route to work (no full postcode search, so could only do it to the road where our office is, what's that about?).

I went to leave a few minutes later to discover the device was turned off, bit weird, turned it on again and set off.

I take an indirect route to work, so it was a great test of the routing engine, and it seemed very good, recalculating as I missed turns and suggesting generally sensible directions, very happy with that. As I went down Sawyers Hill in Richmond Park I looked down and the 1030 had turned off, I turned it on again and managed to get the tracking to continue. Slightly annoying.

I cycled on for another 10k or so and the device was flashing up messages about connecting to my iphone, then it turned off again. This time it had decided the ride was over and had saved it so I had to start a new one.

I'm not sure if the device turning off is because the storage is corrupted from the hard reset last night (very common problem on previous edge devices), early life hardware issues, or early life software, I'd guess it?s most likely software (sorry Garmin, but your S/W reputation precedes you).

Anyone else had similar experiences with the device turning off? I'll try it going home tonight without navigation to see if it's related to following a route as I guess there's a lot of new code there.

0 Stuartmyatt over 7 years ago

am having the exact same issue. I received my 1030 from sigma yesterday and have suffered from random shutdowns ever since. also the connectivity to garmin connect is flaky. Have also tried pairing to Garmin express on my mac and it keeps coming up with a server error. currently at the moment this isn't usable outdoors. Please Garmin make it usable

0 md11pat over 7 years ago

I've not experienced any shutdowns with navigation + GCM + Android.

0 jgforrest over 7 years ago

Completed my 100 mile ride at the weekend with no shutdowns and everything working really well. There was a GCM update during the week so maybe related to that.

0 Daveymorrisuk over 7 years ago

4 crashes/lock ups for this afternoons ride. It was fine this morning.
Unit just powered itself off twice and locked up twice.

All look to be BTM Main related like the extract below

Assert_Info: {}
RTL_Trap_Info: {
Task ID: 0x01E2D8D0
Task Name: BTM main
Error Number: 0x6E5D8002

0 Teriemer over 7 years ago

Multiple freeze when calculating round trip with Garmin maps. No issue with OSM maps after 10 attempts...

0 Former Member over 7 years ago

I bought my 1030 from Sigma Sport too and am having the same random shutdown issues after less than 5 mins riding?? I'm running 3.20 version of the software and paired with IPhone 6s. Any help appreciated!

0 jgforrest over 7 years ago

I bought my 1030 from Sigma Sport too and am having the same random shutdown issues after less than 5 mins riding?? I'm running 3.20 version of the software and paired with IPhone 6s. Any help appreciated!

Worth posting your err_log.txt

Seems to be mostly bluetooth errors causing this for me and others, I'm not having issues at the moment although my 1030 has fallen out with GCM (won't sync over bluetooth) and I've not tried to fix it as I just upload my rides over wifi. Was it during navigation?

0 Former Member over 7 years ago

thanks jgforrest will locate the err_log.txt and post here. The shut down happened several times during a ride but not navigating on a speciic pre-determined course if that makes sense.

0 Garmin-Shawn over 7 years ago

We are investigating the reported shut down issues with round trip routing. I will post a response once we have a resolution.

0 jisles over 7 years ago

So..I have noticed the same sudden shutdowns with my 1030. I have a 1000 and it does NOT do the same thing.
Today -I observed specific aspects of the shutdown process...intially having made connection with phone (iPhone 5s with GCM), I noticed that somewhere along the ride it lost some aspects of the connection because a text message did not report on the edge screen. at the 25km mark of my ride (I doubt this is significant, but read on) I turned off the main road and onto a small paved track. I looked down and the screen had turned off. Restarting was annoying as it wasn't intuitive as to how to get my ride back to where I left off..several hang-ups later it eventually restarted properly. All ok again on the return journey, other than another text message and no edge alert, when at the 50km mark I turned left onto a small gravel road to return to the place I was staying, and it immediately shut down again.Same issues in restoring. I decided to ride a little longer and went back out onto the road and did another 2-3 km before coming back, and you guessed it, turning off the road (this time to the right) into the same driveway, and it stopped yet again. I tried restarting, and then before it had got GPS lock, set off and only pedalled 10m before again! I gave up and eventually turned the thing back on, and saved the ride for fear of losing it altogether.
Auto upload I notice will only work with wireless and not with my phone, and even then I have to manually ask it to doe this after it gives the 'failed to upload' message a few times...
On the whole extremely frustrating, and it seem the Garmin firmware updates (I installed the latest before todays ride) do not seem to address this.
Does anyone see a pattern with their issues and mine?
any comments?

Jono