Back/Lap button does not respond

3951256 1 month ago

The LAp / Back button on my Swim 2 stopped responding after a workout. Now I cannot back out of a screen - If I get to the widgets screen, I have to shut down to get back to watch. If I select an activity I cannot get back to watch. If I change data screens, I can not go back.

The lack of a back button makes the watch functionally useless.

Washed the button, soaked the watch to no avail. Software is current: 3.10

Top Replies

Garmin-Eiliko 1 month ago +1

We're sorry to hear this. If cleaning the buttons didn't resolve the report I would suggested reaching out to your local support team. Support Link

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+1 Garmin-Eiliko 1 month ago

We're sorry to hear this. If cleaning the buttons didn't resolve the report I would suggested reaching out to your local support team. Support Link

0 3951256 1 month ago in reply to Garmin-Eiliko

Evidently, Garmin thinks that this is a responsive answer, - providing a link to their support page.

This is where the link landed https://support.garmin.com/en-US/

It is also where I started.

If the answer is to throw it away, just tell me.

0 Garmin-Eiliko 1 month ago in reply to 3951256

I would suggest you reach out to our support team to see what options are available. If you open the link and put in your product. Then type "button" in the search for a solution box you will see to options at the bottom to contact support.

0 3951256 28 days ago

Just as mysteriously as the button stopped working, it started again. Did washing and soaking help? Certainly not initially.

Garmin customer service reached out to offer some options, which I appreciate.

All is good for now.