Hello,
During my pool swim workouts, the Swim 2 watch will occasionally crash and restart itself. The result is that I will have an incomplete log of my workout. I purchased a Swim 2 at the end of November (2022). It has Software Update 2.90 (the latest available)
Details...
Product: Swim 2 watch
Software Version: 2.90 (latest available at time of this post)
When it happens:
- I will swim a workout that has been created in Garmin Connect.
- When pressing the lap button to complete an interval, the Swim 2 watch will sometimes crash/restart itself.
- I have had it crash/restart when going to "save" a completed workout (but this is rarer)
- I swim 5-6 times every week. It happens at least once in 3-4 of those workouts.
Why this is a problem:
- After crash/restart, some data will be available in Garmin Connect but it will be incomplete.
- The swim will not be logged on my watch display (showing distance)
- Often, the last few lengths/intervals are missing from the workout.
Additional notes:
- The v2.90 release notes for the Garmin Swim 2 software indicates "Fix occasional device reset upon completing a Garmin Connect swim workout" - this is clearly is NOT the case. The issue persists in v2.90.
- I see that there are numerous forum posts of this crashing, but many are several months/years old. v2.90 still has this crashing issue.
- I have tried disabling Bluetooth phone connections during my swims - this seems to have no affect on crashing/restarting
- I do not have any third-party widgets installed. Only built-in Garmin widgets are installed
- The distance and time duration of my swim do not seem to be a factor. I have had the watch crash during a short 400 yard swim and in the middle of a 3000 yard swim.
Current workaround (not ideal):
- I now program several shorter workouts for a single session - so if I experience a crash/restart, I know I will not risk losing a larger portion of my workout data.
