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Garmin Swim 2 - Steps I'm doing is reducing ?!?

Former Member over 5 years ago

Garmin Swim less than 2 weeks old. Its seems great for swimming etc but I've noticed the step counter is a strange one. I'm noticing it reduce? Why would this be?

At 7.57 am this morning I'm at 2818 steps, by 9.45 am I'm at 318 steps? What is going on? Why is the step counter so inaccurate or going backwards? ?

Do I need to reset the device or am I doing something wrong?

Any help greatly appreciated.

0 tmk2 over 5 years ago

This usually happens when the watch crashes for some reason and the step count starts over, possibly on a wrong date to make things worse. Try resetting the watch, and if this does not help, then contact garmin support.

0 LiviuC over 5 years ago

What watch face are you using ? See previous topics, there is a problem with Crystal watchface(and probably others):

https://forums.garmin.com/sports-fitness/running-multisport/f/garmin-swim-2/209255/lost-step-and-heart-rate-related-data/

Get back to stock face and see if the problem still occurs.

0 Former Member over 5 years ago in reply to LiviuC

I've reset everything and so far it seems to be ok. I was using the Clean Analog watch face and really from the moment it was installed things started to become odd. The swim bit was fine though which is the main thing. Gone back to the out of the box watch face. Thank you for your help.