Activity not synchronized...

This morning after finishing my run I stopped my Garmin and started a new activity as I was going for a walk.

After I finished the walk I stopped the activity and everything seemed normal but when I synchronized with my phone (I don't run with my phone so it only syncs when I get back home or to my car) only the run was uploaded to Garmin Connect.

The watch does show the 2 activities but only one was uploaded. I tried to sync using WiFi but the issue persists.

Any advice? Never had this before.

Thank you in advance,

Top Replies

Garmin - KS 2 months ago +1 suggested

Artur69 Please be sure to try the troubleshooting suggestions outlined here: My Device Is Not Syncing Data to the Garmin Connect App

Also, we just released SW v16.37 for the Forerunner 970. If you're still…
seilogramp 1 month ago in reply to Merlinox +1

Try running the fit file through FIT File Viewer
seilogramp 1 month ago in reply to Merlinox +1

If data is missing, this issue is described in this thread - New bug in FIT files: empty File ID and no Record messages

All Replies

0 sdantasbvi 3 months ago

Sorted.

Restarting the watch and the phone sorted the issue.

A bit strange as never happened before... Anyway, keeping here to assist other with similar issue

0 Artur69 2 months ago

I have similar issue. My activities for indoor cycling and running have not been stored . Restats phone, foroerrunner. unpair pair did not help? It started 14.03. Some activities are synchronizint. example: 7 min strenght, 2 min test. Maybe it is related to lenght of activity. Software version: 16.28

0 sdantasbvi 2 months ago in reply to Artur69

no idea... mine sorted after restarting... but I don't think your issue is due the duration of the activities...

0 Garmin - KS 2 months ago

Artur69 Please be sure to try the troubleshooting suggestions outlined here: My Device Is Not Syncing Data to the Garmin Connect App

Also, we just released SW v16.37 for the Forerunner 970. If you're still experiencing issues after updating to this latest version and following those steps, please let us know!

0 Merlinox 1 month ago

Unfortunately, sometimes it happens to me too.
The activity is on the watch, but it can't sync with my Garmin Connect App (Android), even if the sync didn't raise any error.
I checked something strange in the watch report of the activity:

the map is empty
the lap report has 10 laps instead of the six I did, the 7° 8° 9° and 10° are a repetition of 3° 4° 5° 6°

I tried to export (via USB) the .fit and import it to Garmin website, but it's corrupted.

Watch Software Version: 16.37

Thank you!

0 seilogramp 1 month ago in reply to Merlinox

Try running the fit file through FIT File Viewer

0 Merlinox 1 month ago in reply to seilogramp

It's a good idea, I'll try. Unfortunately, by now I do not have the file with me, nor the cable.
I did it with https://www.fitfiletools.com/#/remover#remover some weeks ago, but without success.

Thanks

0 Merlinox 1 month ago in reply to seilogramp

Your suggestion was great and your tool recovered the track.

The track is failed: it seems it has only the summary and loses all the track-point gps.

Thank

0 seilogramp 1 month ago in reply to Merlinox

If data is missing, this issue is described in this thread - New bug in FIT files: empty File ID and no Record messages