Screen turns off during activity

After update 12.70, my display randomly turned off several times during a running activity. Sometimes it woke up with a gesture or by tapping on the screen.

It’s really inconvenient not to see the running metrics on the display, especially during intervals, when instead of focusing on the training I have to keep tapping the screen to wake it up.

My settings are unchanged from before the update: Focus mode → Activity → Always-on display → ON

Appreciate any feedback or suggestions.

0 Fengos 27 days ago

Hey! The behaviour you describe sounds a bit like a bug but just in case it works, did you check that you display setting is set to "on"? This setting is different to the Always on Display and I only know two ways to access to it: either using the shortcut "Display", or adding this Display setting to your Controls via Garmin Connect. Try to toggle it and check if you had the Display on/off, because if it's is set to "off" it seems that the screen won't wake up even if you have the AoD turned on.

0 Andrea S. 27 days ago in reply to Fengos

Hi, I have the Always-on Display function enabled only during activities; for regular use I keep the display set to "off" to save battery. I’ve had the FR 970 since the end of May, when it was released, and I only noticed this issue yesterday during a run. A few hours before the run I had manually triggered the update to version 12.70.

During today’s run, the same problem occurred. Sometimes the display stays on for 10, 15.. minutes, then it turns off at a random time. It also randomly turned off while I was selecting a song from the playlist on the watch during the run.

I should note that this does not happen during strength training or mobility sessions, so far, I’ve only experienced it while running.