Running tollerance - long run freez when saving etc.

It counts for short runs. It doesn't for longer ones. A week ago, I did a 19 km long run. It froze when I tried to save it. After restarting, it saved, but it didn't calculate my workload or running tolerance. Today, a longer workout, 22 km, and the same thing happened... It's happening on my watch and my wife's 970, so it must be a software error. I contacted Garmin a week ago - no response, total disregard. I'm slowly starting to regret buying it. Lots of errors - zero support...