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FR 970 Shortcut Conflict: "Start + Down" Also Triggers "Long Press Down" Action

LEVEL10
2 months ago

Hi,

I’m encountering a consistent issue with shortcut key combinations on my FR970.

I have set up two shortcuts:

  • Long press DOWN → Opens Music

  • Long press START + DOWN → Toggles Touchscreen On/Off

However, when I perform the START + DOWN long press to enable/disable the touchscreen, it frequently also triggers the "Long press DOWN" action and opens the music app at the same time. This seems like a conflict between the two shortcut assignments. like this Point down

When Long press DOWN set to RedShift Point down

 

Especially when operating quickly in succession, this bug is triggered with a high probability, like this Point down

It doesn’t happen every single time, but often enough to be annoying and disruptive. I believe the system might be registering the DOWN long press after recognizing the combination with START.

My temporary workaround is to disable the "long press DOWN" shortcut entirely, it's just too frustrating. 

Would appreciate it if the dev team could look into this behavior. 

Thanks.