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Garmin 970 Crash and Reboot Issues

bassn_07
5 days ago

Yesterday 6/23 my watch rebooted while starting a run activity (warmup) before a 5k. Fortunately it didn't go into crash mode and rebooted without any issues. This gives me some serious anxiety when this type of crash happens before events. I was glad the watch worked fine for the actual race, but some weird power drops with Stryd occurred.

I also had a major triangle of death happen a few weeks ago that was a pain to get back up and running. Now on every power up I receive a backup notice "backup found ready to apply a backup from your Foreruuner 970, created on 9 June at 12:38am". Makes no sense it's continuously asking to backup an old date.

Is it possible I have a bad apple? I still have the option of replacing the watch for a new one. Thoughts?

Alan

  • 0 2 days ago in reply to Gaz

    Probably. It would be great if Garmin actually acknowledged that there is an issue, and actually informed their customers that their brand new €750 device doesn't have a hardware flaw and that they're working on a solution.

  • 0 2 days ago in reply to bassn_07

    Curious as i have also reported this and got no offer for a new watch - not that i need one as i expect its a software issue and not hardware.  Sent them the RAm dump as well. 

  • 0 2 days ago in reply to Garmin-Maeve

    Hello, I have an open ticket on this exact same issue for a few weeks now.  Already sent the RAm dump and engineers are working on it.  Feel free to contact me directly if you wish although top be fair I have not had a single issue since i reported it.  Previously I had this occur over 5x, but oddly i did NOT do a software update that i was aware of. 

  • 0 1 day ago

    I will receive my new replacement tomorrow and keeping my fingers crossed. Expectations aren't high but hopeful. I did ask what was wrong with the watch after the RAM dump file was reviewed and received the following message - Since this is a new model, we would like to exchange it for quality purposes" Makes sense and I'm glad they responded quickly and offered a new replacement. Customer support/service is a huge part of my product selection.