Model: Forerunner 970
Firmware: 6.17
Issue:
During today’s scheduled Garmin Coach workout, my watch froze halfway through the activity.
The Spotify app was running in the background the entire time (not sure if that's relevant). The screen went completely black and became unresponsive — no reaction from touch or buttons.
However, the optical heart rate sensor was still active (green LED blinking as usual), and the Bluetooth connection to my headphones remained intact — I assume this because I didn’t receive the usual voice prompt from the headphones when Bluetooth disconnects.
The watch was previously synced with the phone, and the Garmin Coach plan was downloaded.
After holding the LIGHT/CTRL button, the device restarted after a noticeable delay. When it powered back on, the activity was still open but had been paused.
I also noticed that data related to Body Battery and stress levels from the previous hours was missing after the reboot (not sure if that’s expected behavior — I hadn’t paid attention to this before).
This is the first time I’ve encountered such an issue (after completing around 5 successful workouts), but I’ve seen several other Forerunner 970 users on forums reporting similar problems with the watch freezing during activity.
Could you please clarify:
– Is this a known issue?
– Are firmware updates addressing this planned or in progress?
Additional question:
Are there any logs on the watch that I can access / send for troubleshooting? I'm a developer, so I'd be happy to assist by providing any technical data that might help identify the root cause if this happens again.
