970 rebooting when using Google assistant

Yoder 22 days ago

Done this twice already.

Press the button for Google assistant and it comes up for a few seconds then the watch reboots.

Top Replies

Garmin-Sierra 19 days ago +1 verified
Yoder, thank you for sharing and I am very sorry to read about the reboots. Please see the following so we can further investigate.
1. Does the watch reboot every time you attempt to use Google assistant…
ignavi84 17 days ago +2

These reboots have happened to me too, but they are random, they don't always happen.
7204821 13 days ago +2

The same with Google Gemini and my brand new 970, software version 6.16.

All Replies

0 edk 9 days ago

Does the watch reboot every time you attempt to use Google assistant?
1. not every time, but enough that it is broken
If you have access to a computer- please follow the steps from Sending a Garmin Folder From a Device to Product Support so we can view the files on your device. Please skip the 1st set of steps to use Garmin Express, and only follow the 2nd set of steps to copy, compress, and upload the folder. Don't forget to select Submit!
1. im travelling, so not chance to debug on PC.
May we have permission to reach you via email?
1. yes
May we, if necessary, have permission to view your Connect account?
1. yes

0 edk 9 days ago

oh, and I tried to create a new post about the feature generally hanging or not working - and that was flagged as a spam post? nice....

0 6046810 9 days ago

This happens to me also about 50% of the time but with Siri.

0 Fra77 4 days ago

Succede anche a me con Siri. Si riavvia l’orologio

0 Fra77 4 days ago

É successo anche a me due volte con FR970 e Siri

0 rodtrent 3 days ago in reply to edk

Same for me. The spam bot seems broken.

0 rodtrent 3 days ago in reply to 7204821

In my case, despite Google being the default assistant on my Samsung Galaxy S24 Ultra, Phone Assistant keeps opening Alexa on the phone. I tried posting this separately but the forum spam bot wouldn't let me.

Mod note: rodtrent your post was flagged due to having a word that is in our forbidden list, due to its frequency in spam posts. As such, it needed approval, which I did. Thank you for your contribution to the Garmin Forums.

Alexa is opening as the Phone Assistant despite Google being the default assistant