965 wifi sync causing crash/restart

3606904 23 days ago

For the 2nd time in about a month my 965 (latest fw) has just crashed/restarted after initiating a wifi sync. WiFi sync works fine for a few weeks, or more, then fails with the blue triangle and restart of my 965. After successful restart and fresh sync there's a few hours of data missing in the Connect app despite data such as body battery showing as uninterrupted for the day on my watch...

TLDR; 965/WiFi/router seem happy with each other until they're not and a manual sync trips up the watch. Has anyone else experienced anything like this and have a fix, preferably not a reset?

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0 Alocky 20 days ago

When the charging cable is connected, attempting Wi-Fi sync causes the watch to restart.

The SW version of my watch is 24.12

0 Maurice 12 days ago in reply to Alocky

Same on fw 25.04 mine rebooted while connected on charging cable.

0 Maurice 12 days ago in reply to Maurice

100 % reproducible, connect to power outlet, initiate sync over WI-FI -> crash, reboot! Garmin-Sierra

+1 Garmin-Hannah 12 days ago

All,

Are any of you able to provide a video of this happening?

0 Maurice 11 days ago in reply to Garmin-Hannah

0 3606904 11 days ago

Just to be clear, the crash, reboot issue I was reporting with WiFi sync was not with the charging cable connected... Maybe a fix will resolve both tho'.

0 Cristox 10 days ago in reply to Maurice

You pressed the start button to activate Wi-Fi sync?

That's not how it should actually work.

0 Maurice 10 days ago in reply to Cristox

Assigned Wi-Fi sync to start button as shortcut.

0 Garmin-Hannah 9 days ago in reply to Maurice

And you can confirm that this does not happen when it is not connected to a power source?

0 Cristox 9 days ago in reply to Maurice

Maurice said:
Assigned Wi-Fi sync to start button as shortcut.

That's a very unusual setup.

Try to assign Wi-Fi sync to another button or start it via the menu and see if it still crashes.

You can also access Wi-Fi sync via the "carousel" when you press and hold the top left button.