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Heart rate sensor irritates skin - Forerunner 965

After so many years using Garmin, for the first time I have a watch that is causing skin lesions in the sensor region (very irritated skin to the point of looking burned).

I have already stopped using it, I even changed my wrist and the situation persists.

(in the other models, vivoactive 4 for exemple. used, even today this does not happen!

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Garmin-Sierra 4 months ago +1 verified

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed…

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+1 Garmin-Sierra 4 months ago

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides important information regarding the wear and care of your Garmin watch: https://www.garmin.com/watch-fit-and-care/. If you feel that this issue warrants further discussion please reach out to Garmin Product Support via our Garmin Support Center.