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965 - unable to update to 21.20

mpecikiewicz
2 days ago

Hi,
my 965 currently has a version 19.18. It seems it can't update to 21.20 :(

I get notification about the update, it seems it's being installed, than it's restarting for few minutes and still is on older version.
No error message or any info. Anyone experiences the same issue?

thanks

  • 0 2 days ago

    I would try with Garmin Express, connected with USB cable.

  • 0 1 day ago

    Same, It's been saying it is updating to that software since I got the phone three days ago. I have it set up wirelessly to my house and Bluetooth on the phone. When It restarts I check the version and it is 19.18. 

  • 0 1 day ago in reply to curtdragon

    I went ahead and installed Garmin Express and it downloaded for like 30 minutes. Said it was a map update but then when it said I needed to reconnect my watch I took it off and went out. It then prompted for the update on my watch again and this time it actually installed it. 

    I am not sure how this is done but I think if this is the norm then there needs to be a better way. We're back to the 2000s when we had to connect a device to the computer to update. Hopefully, the next update just works.