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Garmin Express - Plug in Your Device

5991297
1 month ago

I'm on a Macbook (Sequoia), everytime I click music, it disconnects my device, "Plug in your device." However, the device is very much connected as it's charging. 

I can do syncs with maps no problem. However, as soon as I hit music, it disconnects the device.

Garmin sent me a new cable after speaking with Support. It's not the cable.

Any solutions? I tried deleting and re-adding my device from Garmin Express. Same issue!

  • 0 1 month ago

    I have this problem, too. It's definitely not the cable. Tech support had me reset my watch, so I had to sync literally everything, which took forever because of the unstable connection issue. I had to just keep re-connecting my 965 until it disconnected—again and again and again. It eventually finished every sync. However, I could not make changes to the music on my watch because it would disconnect and go back to the previous step. I guess the music can't recover like the rest of the data that was synced.

    The last time I synced was in Sept 2024 and I had zero issues up to that point. I believe the only thing that changed between then and now was an update to my watch. Perhaps that's a good place to look. Garmin Express was the same version then as now, so that's not likely to be it. I wish I could try downgrading the watch and see if that fixes it.

    (FWIW, a red error banner appeared at the same time this problem began, but I solved that issue by deleting the devices folder under Library/Application Support/Garmin/Express/RegisteredDevices. There are multiple threads about this.)

  • 0 1 month ago in reply to gahunt

    The same here, the named problems including all attempts to solve.
    But current
    * No access via G Express to the music memory of the watch
    * No recording of the vertical meters when running

    I am so tired and now I wonder why I bought the watch! I regret it;

  • +1 1 month ago

    All,

    We're following up on the report we received that after clicking on the Music button in your Express app, the app showed your watch was no longer connected even though it was. We're pleased to report that this issue has been resolved with the 7.24 release of our Express app,  which is available now. Here's an FAQ on how to update your Express app [How to Install or Update the Garmin Express Application]. Please update your app and you'll no longer experience this issue.