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Can't start daily suggestions workout

8389550
1 month ago

Hello. After the last update I can't start Daily suggestions workouts or workouts from Coach plan. Whenever I select a training and tap Do Workout I get Choose Profile screen. At this screen I don't have an option like Run and if I just try to choose Hike (for example) I start hike training, not my workout. And I don't see a possibility to skip this step. I can only to start Run training without any plan or create a custom workout manually and than to add it to the Training calendar. I these cases workouts runs normally.

  • +1 1 month ago

    Hello,

    Step 1: Verify Device and App Settings
    Check for updates: Make sure your app and device firmware are up-to-date. This ensures compatibility and fixes known issues.
    Restart the device: Power cycle your device to refresh its settings. Turn it off, wait a few seconds, and then turn it back on.
    Step 2: Review Profile Settings
    Go to the app's Profile settings and ensure that all your profiles (Run, Hike, etc.) are correctly configured.
    Make sure you have set a default profile for different workout types. This may prevent being asked to select a profile every time you start a workout.    Official WebsiteStep 3: Re-check Training Plans and Workouts
    Open the Training Calendar or Coach Plan section of the app and verify that your scheduled workouts are properly synced.
    Delete and re-add any problematic workouts or plans to see if that resolves the issue.
    Step 4: Reset and Sync Data
    Perform a soft reset or sync of your device with the app to re-establish connection.
    If the issue persists, try logging out and logging back in to the app, which can often resolve sync-related problems.
    Step 5: Customize Profiles for Specific Workouts
    If possible, create a new custom profile for specific workouts and link them directly to your workout plans.
    Test by creating a new Coach plan or Daily suggestion and assign it to this new profile.
    Step 6: Contact Support
    If none of the above steps work, it might be a bug introduced in the latest update. Consider reaching out to the app's support team for assistance. Provide them with the details of the issue, including:

    App version and device firmware.
    Specific workouts or plans that are not working.
    Screenshots or screen recordings, if possible, to demonstrate the issue.

    Best Regards

    david889