Garmin Express sync on Mac broken

ogni65 2 months ago

Hi, I recently wanted to update and sync my wife's 265 and got sync errors. She has a MacBook Pro with latest Apple OS. I did not find a solution and gave up after I tried reinstalling and other watches like my 965.

No i was trying to sync my 965 with my MacBook Air 15" M1 and what to say, the same happens here.

So I tried my Edge 1040 and surprise surprise, it worked!

So I tried my 965 again and it did not.

I also changed the cable!

Top Replies

Garmin-Sierra 2 months ago in reply to S.M.R. +1 verified

All,

We have been tracking reports of this error message, but it looks like most users are actually still able to sync. If you are having any issues with Garmin Express, please contact Product Support…
biglaci 2 months ago +3

The same here. FW 20.31, GE 7.23 and macos 14.7 (23H124) on Intel.

deleting the Unit ID folder doesn't help. the problem started the FW before this i think.
ogni65 2 months ago +2 verified
OK, I found a solution I found on the Express Forum and mixed with the official non working Garmin Solution:
1. Open Finder.
2. Select Go from the menu bar at the very top of the screen.
3. Hold down the…
S.M.R. 2 months ago in reply to timashelford +2

Tried both methods and still get the sync issue.

All Replies

0 Roosvelt 2 months ago

I have the same problem, this happens with macOS Sequoia,

0 7404195 2 months ago

Same here

0 QuirkyGriff 2 months ago

I just started a new thread because i didnt see this. I've been haivng this problem for weeks.

0 attila 2 months ago in reply to QuirkyGriff

Same here an really annoying from a quality watch like Garmin

0 attila 2 months ago in reply to Garmin-Sierra

Dear Garmi-Sierra,

Do you have any update on this how to fix. It is a serious usability issue for weeks which BLOCKS map an music updates. We paid premium price for this watch and we all deserve a bugfree software.

It was working sooner. One solution from software point of view in such long living issues is a rollback if lots of users affected which seems a case now as Macos used widely.

Please inform us what to do or how long will it take to solve the annoying issue on latest MacOS.

Best regards on behalf of other frustrated users.

0 biglaci 2 months ago

removing FR965 from garmin express, removing everything from library/application support/garmin and readding the 965 solve the problem on macos sonoma 14.7 (23H124)

0 zjavai 2 months ago

I gave up with macOS, hopefully I have some windows machine available.

0 gahunt 1 month ago in reply to ogni65

This worked for me tonight after spending hours troubleshooting with support. After giving up for the night, I found this same solution in another thread. No more red error bar.

However, I still have issues with the watch not staying connected to my mac. Still searching for that one. Others say they have the same issue, too, so it's not my cable or my computer.