Since 20.29 Messenger quick reply and like is not sent out.

micro 2 months ago

After installing 20.29 I noticed that if I send a quick reply or like from the watch for Messenger notification, the message is not sent despite the watch shows the green ring and writes that the reply was sent.

For other messaging services like Google messages (SMS) or Viber, I don't see this issue.

Garmin-Sierra, are you aware of this issue?

Top Replies

Garmin-Sierra 2 days ago in reply to micro +1 verified

Thank you, micro! I found that we were actually already aware of this and have an upcoming fix. I don't know when the fix will be available, but it should be in an upcoming Connect app update!
formax 2 months ago +1

Same problem at mine one.

All Replies

0 formax 2 months ago

Same problem at mine one.

0 micro 1 month ago

Garmin-Sierra Can you check this one?

0 micro 1 month ago

Installed 20.31, same problem.

0 micro 1 month ago

Installed 20.32, same problem.

0 HrKvalvik 17 days ago

Same problem on Fenix 7

0 micro 3 days ago in reply to micro

Garmin-Sierra
Can you update us on the progress?

0 Garmin-Sierra 2 days ago

All,

I apologize for my delay in response! Please answer the following:

What's your phone's make/model?
What's your phone's software version?
In the Connect app, go to More > Settings. What's your app version?
Do you know if your recipient has an Android or iPhone?
If your recipient checks the Messenger glance on their watch, does your message appear? What if they sync with the Connect app?
If your recipient checks the Messenger app on their phone, do they see your message?
If you check your Messenger app, does it show the message was sent?
May we have permission to reach you via email if necessary?

0 micro 2 days ago in reply to Garmin-Sierra

Maybe I was not specific enough, when I refer to Messenger, I meant Facebook Messenger. The

What's your phone's make/model?
Samsung Galaxy S21 5G SM-G991B/DS
What's your phone's software version?
AQndroid 14, One UI 6.
In the Connect app, go to More > Settings. What's your app version?
5.7
Do you know if your recipient has an Android or iPhone?
It does not make any difference
If your recipient checks the Messenger glance on their watch, does your message appear? What if they sync with the Connect app?
The issue is with Facebook Messenger.
If your recipient checks the Messenger app on their phone, do they see your message?
No
If you check your Messenger app, does it show the message was sent?
No
May we have permission to reach you via email if necessary?
Yes

0 Garmin-Sierra 2 days ago in reply to micro

Ah! Thank you for clarifying. Just to be sure, does your recipient receive your message if you reply to them using your phone's (FB) Messenger app?

0 micro 2 days ago in reply to Garmin-Sierra

Yes. I can quick reply from the phone's notification directly or from the Messenger app, both are received on the other side.