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Garmin 19.18 software update

Hi Guys,

My 965 is not showing heart rate after I updated it ..it's been about 3 or 4 hours... does anyone have any clue what I should do? I tried restarting already

Top Replies

Garmin-Sierra over 1 year ago +1 verified
If you are seeing no heart rate data at all, try these steps:
1. Long hold the middle left button
2. Scroll down to Health & Wellness > Wrist Heart Rate. Disable the Status and press the top right button to…
StefanScheddy over 1 year ago in reply to Garmin-Sierra +1

Garmin-Sierra your steps are helping, but I want to mention that I need to do it after every swim. So it would be good to fix this issue asap.

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0 expo8282 over 1 year ago in reply to 1539366

Might have better luck posting in the 265 forum instead of the 965.

0 mbridges30 over 1 year ago

I'm having the same issue for the past 2 days. I have done all the steps recommended by Garmin-Sierra. My WHR version is 16.01.02. No lights or HR.

It sounds like I'm not able to get out of the beta program once opted in?

0 Garmin-Sierra over 1 year ago in reply to mbridges30

mbridges30

Thank you for trying the steps. I noticed you already reached out to Product Support-- thank you!

You can opt out of the beta program, but that does not remove any current beta versions currently installed on your device. Currently there are no beta's out. Software version 19.18 is live. If you opt out of the beta program, you will not receive future beta updates.

You can read more information about this in Enrolling in and Learning About Garmin Beta Software Program.

0 Kemrop over 1 year ago

Same here, after updating to this software version on garmin 265s heartrate stopped working. Garmin heartrate reading usually tracks step climber heartrate but this time, it never rose beyond 100Bpm.