Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

965 Event Countdown different than GC iOS Event Countdown

4493476
over 1 year ago

The event time from my watch is not the same as GC on my iPhone. 

GC: Event time 8am tomorrow, countdown ~20 hours. 
Watch: Event tomorrow time not shown, countdown ~5 hours. 

This is an annoyance because it breaks my morning report. 

Anyone see something like this?

System time the same. Watch rebooted. 
FW: 17.26

  • 0 over 1 year ago

    What was the time when you saw the above numbers? And in what time zone your phone, your watch and the event is?

  • 0 over 1 year ago

    Phone time is set automatically, however, it is in CST. Friday morning when I noticed the issue it was 8 am or so which was 24 hours until race day. GC on my iPhone displayed the correct 23 hours. Start time was in CST as well. 
    Watch: Friday morning ~25 hours out from the race said race day on morning report. Thought that was strange but hadn’t had coffee yet. Last around 8 am or so checked Watch and it started approximately 14 hours until race. 

    Watch System > Time > Set time is on auto. Watch also displays correct 12 hour time. 

  • 0 over 1 year ago in reply to 4493476

    Strange. The only "correlation" I could pick is that CST is GMT-5 and it displayed countdown: 5. But that is probably just a coincidence.

    I think the best you can do is to reproduce it by creating a new event for tomorrow (or maybe the day after tomorrow), and then you take screenshots both on the phone and on the watch (usually it's long pressing the light and back button together, but can be configured, or if you are less tech savvy then you can use the phone to take a picture of the watch).

    Then post the screenshots here, indicate the exact times they were taken, and then contact Garmin support (support.garmin.com/.../ and send the, a link to this thread so they can see all the collected information that will probably be enough for them to reproduce the bug. I usually try to use the Email (it's not always available, I guess depends on the time) instead of Chat because then sometimes I get a followup question by email where I can provide more info.