Amazon music sync reboots the watch

xyan

I'm very sorry to hear that! I would like to see if these troubleshooting steps help: 

1. In the Connect app, go to More > Garmin Devices > FR 965 > Connectivity > WiFi > My Networks > Select yours and "Forget Network"
2. Power your watch and phone off
3. Power both devices back on and add your WiFi network back in the app
4. Attempt to sync an Amazon playlist once more

If you still experience the reboot, please grant me permission to reach out via email so I can gather some information. Thank you!

Hey Garmin-Sierra. Thank you for your prompt response. Did follow your steps whereas in step 1 I deleted all 3 of my networks and in step 3 I added only one. Surely enough the watch rebooted again after syncing. Of course you have my permission to reach to me. I will be sharing my email in PM. Cheers.

[UPDATE]: I am unable to send you PM from the messages. Everytime I select new message and find you and select to send you it reverts to empty sender. So please get in touch if I can be of further assistance in debugging this.

Thank you for trying that, I'm sorry it didn't help. No worries, I can find your email! I'll be reaching out shortly.

Thank you Garmin-Sierra. As suggested, before going through the whole 'debugging' process the update to FW 17.26 solved the crashing problem for me and I synced the list successfully.

I have not experienced better support from a company and its support stuff. I could've lived without the music (I rarely use it in my runs) but still the communication has been perfect, so keep the good job. 

Have a nice day everybody and stay healthy and strong.

I'm happy to hear that. Thank you for following up, it's my pleasure to help!