About 1 month old(30 days) Garmin 965. Really enjoying lots of the new features coming from a Vivoactive 4s. Was extremely happy with my purchase, until a few days ago.
Wake up one morning to no sleep data. Well that’s weird but no big deal, maybe something funny happened. Later in the day I notice heart rate is not being tracked. Power watch off and back on, problem goes away. Fast forward a day or two, and it happens again. No sleep data, HR isn’t being tracked. Power off/on and it’s back to normal. HR tracking starts cutting out randomly through the day, everyday now. Often times power off/on does not get it working again. About a week into this issue now and I’m getting HR data maybe 10% of the time, rendering many of the watch’s key features completely useless.
The sensor is not scratched or damaged in any way, I have not banged or damaged the watch at all. Watch has not come into contact with any type of lotion, sunscreen, bug spray or anything like that. Only sweat and water.
Originally I was thinking it was some sort of software bug, but at this point, I’m thinking more so it is a faulty device. Anyone experience anything like this with a Garmin before? Also, what is the warranty policy like on these? I have a 1/2 marathon in 3 weeks that I’ve been training for months for, and I’d love it if my brand new $900 watch was working as it’s supposed to. Ideally they would ship me a new one and I will ship back my existing one, but I highly doubt that is how they operate.
Any info, tips, advice would be greatly appreciated. Thanks
