This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Software Freezing During Stop/Start During Run

When using the activity type Run, my watch software freezes after a stop, and won’t start again and starts to bug out. It freezes and stays on the stop screen even after pressing start. It then catches up after a few minutes waiting for it, and then freaks out and start/stops then freezes again. After a couple times of that it finally kicks on and works normally. Anybody else having this software issues since the latest update. It started about a week ago, which is about 8 weeks after initial purchase. It is updated to the latest Software and has been synced to Garmin Express multiple times.

Thanks

0 sebmafate over 2 years ago

Hello,

I've the same bug. When the screen freezes I must push the back/lap button before the start button to continue.

Regards,

Sébastien

0 Garmin-Sierra over 2 years ago

Thank you for posting, and I'm sorry to hear that. So that I can further assist, please answer the following if you are also experiencing this:

1. May we have permission to reach out via email?

2. May we, if necessary, have permission to view your Connect account?

3. In which country are you located?

0 5135968 over 2 years ago

I have occasionally had an issue where it goes unresponsive like something is consuming all the CPU cycles stopping the screen resonding and pressing back or other random buttons allows an escale from that state

It sounds similiar but maybe not.

0 sebmafate over 2 years ago in reply to Garmin-Sierra

Hello,

1, Yes, you can contact me via my private email.

2. yes

3. France

Regards,

Sébastien

0 zielinskip over 2 years ago in reply to Garmin-Sierra

Yes you may reach out via email. Yes you may have permission to view my Connect account. And I am located in the USA. Please advise ASAP, working with customer service has been an absolute nightmare and impossible to get an answer or upload the required files.

0 Elbo over 2 years ago in reply to 5135968

I also encountered freezing of my watch. Just in the middle of a run. Just with the normal running activity. (With trackmode I experience complete crashes and reboots)

0 ChicoDeFe over 2 years ago

Me too

0 ChicoDeFe over 2 years ago

Me too