SW 24.12 - no sleep tracking & sleep HR broken

giorgitd 3 days ago

I have auto updates turned off but had to connect my FR955 to the computer to download a workout. Must have rcvd the update then. Since then, no sleep tracking. Daytime HR seems fine, but overnight HR is either absent or spotty or constant for long stretches. Anyone else? I've looked through the settings - seems all good - and soft reset twice. Still no help. Any ideas what to try next (short of the nuclear, factory reset option)?

Top Replies

B1nny 3 days ago +1

I’ve not noticed any of these issues but you could try reinstalling the release by following: Menu>System>About> click the light button 8 times>Reinstall Software.

All Replies

0 B1nny 3 days ago

I’ve not noticed any of these issues but you could try reinstalling the release by following: Menu>System>About> click the light button 8 times>Reinstall Software.

0 giorgitd 3 days ago in reply to B1nny

Thanks...I just did this, but still have an asterisk next to my FW version (24.12*).

0 B1nny 3 days ago in reply to giorgitd

From the link below, an * suggests an incomplete install. User mentioned trying 4 times before being successful.

Maybe worth doing a check for updates on the watch or syncing with Garmin Express first, in case there’s some sort of conflict.

Try a soft reset before trying again, hopefully that works for you.

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-955-series/412904/performance-on-23-20-is-very-slow/1938811#1938811

0 5096236 16 hours ago

I have exactly the same. I have tried to reset the clock three times without sucess.

0 5096236 16 hours ago

I have the same problem. Sometimes the heart rate measurement just stops, and the sleep monitor is completely inaccurate. It only records 0–3 hours per night, which affects the calculation of training adaptation, recovery, and more.

0 giorgitd 8 hours ago

All...I used the 'light button 8x' reinstall process many times (maybe 5-6). In every case, the FW in the 'About' was 24.12* - with the asterisk. I ensured that my watch was connected to the phone (by BT) in the hopes that the process would grab a fresh copy of the FW rather than reinstalling the firmware already on the watch. I tried to call Garmin support last Friday (2-3 hr wait, hung up). I tried again on Saturday (closed for the weekend). Well, Friday night, Saturday night and last night, overnight HR seems OK and sleep tracking worked. The FW is still reported as 24.12*, so I don't know that the asterisk = something will be broken. But maybe @B!nny is correct in that reinstalling a few times might be a solution...

0 B1nny 7 hours ago in reply to giorgitd

From what I’ve read, the software version on the 1st About page (Bundle 24.12) should match the ‘Host’ version, 24.12, found 5 page clicks down. A mismatch is maybe the cause of the * incomplete install.

It’s a known issue that Garmin support know how to resolve, so I’d get in touch with them if needed!

0 giorgitd 3 hours ago in reply to B1nny

The About page reports 24.12* but five pages down the 'host' is 24.12. Garmin devices work well, mostly, but when they fail getting help is (too) painful.