Forerunner 955 turned off

Hi, my Forerunner 955 suddenly turned off despite battery was 70% and since then no way to turn it on. I tried several times with light button for 15 sec or more, tried to charge it but still not responding. Any idea what to do?

0 Data 3 months ago

Not a lot you can do I'm afraid. Check for a stuck button (the warm water soak/clean procedure). Make sure your charging cable is OK (try other cable or other watch on your cable).Try the hard reset procedure:

    Ensure your watch is powered off.
    Press and hold Back (typically the lower right button).
    Power on the watch while continuing to hold Back.
    Release Back once the "Reset default settings?" message appears on the display.
    Select Yes. The reset is successful if the watch powers up and goes through the initial setup steps.
    After a successful reset, place the watch outside with a clear view of the sky for at least 20 minutes to acquire satellite data.

Next thing, call Garmin Support. Does anything happen when you put it on the charger, does the display turn on or not? What were you doing with the watch when it shut down, were you in an activity?

0 1068488 5 days ago

Hi!

I just came across your post and wanted to say I’m experiencing the exact same issue with my Forerunner 955. It suddenly turned off while the battery was not low — it wasn’t exactly 70%, but somewhere around that level — and now it won’t turn on or charge, no matter what I try (holding the light button, charging with different adapters, etc.).

I noticed there was no follow-up on your message, so I was wondering — were you eventually able to fix it? If yes, I’d really appreciate it if you could share what worked for you.

Thanks in advance!