I lost faith in Garmin

On 6/6/2022 i decided to change my vivoactive 4 with a garmin forerunner 955 solar. I would run my first Marathon here in Greece and i wanted to make an investment and thats what i did. I couldnt be happier with the watch and i was mainly using it for running/hiking and sleep data (also managed to do a sub 4 first marathon, yay me!)

The watch even though its been 2.5 years since i bought, hasnt even fallen from my hands, i was wearing it at all times (except when i was swimming) and i never had any issue with it. 4/5 days ago i get a prompt to update it to 21.19 and i connected it with my PC to do it through garmin express. So after the update (and a big map update) my watch has been freezing continiusly and especially when i sleep. Sometimes i have to connect it to a power source and try holding the power button for 3/4 times for 60 seconds before it comes back.

I spoke with Garmin Support and a guy called Brian in North America (very polite and professional) using the chat in Garmin.com. I told him that i tried everyhting, reseting, restoring to deffaults, deleting all external apps/watchfaces and he told me that the watch looks like it got updated correctly and i might need a replacement although he cannot arrange it and i need to contact Garmin Support here in Greece.

So i spoke with Greece support and they told me that it sounds like a hardware issue (how? everyhting happened after i got the latest update!!) and the only option i have is to pay 205 euros (half the price to buy a new forerunner 955 here!!) to get a refurbished one (!!!!).

Investing 600 euros back then and 2.5 years later (6 months after the warranty expired...), after treating the watch in the best way possible (theres not even a single scratch on it) i have to give another 200 euros to get a identical refubrished watch with 3 months of warranty.

I am beyond dissapointed with Garmin! I decided to move to Coros and never look back!

On an off chance , try this reinstall process I noted a post about 

Also do soft restart (Although I guess you did that a few times already)

forums.garmin.com/.../reinstall-software-for-forerunner-965

Thank you for the response! Didnt know about this. I just started the process, fingers crossed! 

any updates on your situation. hoping SMR's suggestion could get you back and running properly.

give us an update, hopefull that'll works for you!

I had to wait and see if it will freeze during sleep. Unfortunately it did :/ So i will try to downgrade it to a previous software version and see if this will help. I will keep you posted!

Update: Unfortunately the downgrade didnt work either. The watch froze during sleep. I will have to buy a new one :-/

so since firmware 18.xx, 20.32, and now 21.19, Garmin did nothing to fix the issue on Garmin 955 series and all of us watch owner with out-of-warranty situation, the only option we have is to accept this? lost faith in Garmin

Same problem here. Reading the thread to find a possible solution.

Hi, I have same problem. Since the last update 21.19 my watch freezes sometimes (mostly during the night) and looses signifcant battery. I have tried all, reset etc. Up to know nothing works.