Altimeter Issues - Floors

8834104 1 month ago

I believe that my altimeter has been having issues and I am unaware if it is due to the new software update or if it has to do with my hardware. I have tried re-calibrating the altimeter and that did not help. Is anyone else having the same issue? See picture for dramatic increase in floors climbed with no additional physical activity.

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stexen84 1 month ago in reply to 8834104 +1

Try contacting customer service first. They usually suggest to send back the device in order to check. In my case, after some days they confirmed the problem and sent a new one. Consider to remain without…

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0 6718836 1 month ago

I had the same issue, few times after updates. Soft Reset always helped:
www8.garmin.com/.../GUID-FE7137DB-B929-4BD6-B76F-EC5E27AD50B3.html

0 8834104 1 month ago in reply to 6718836

This did not work unfortunately... :(

0 stexen84 1 month ago in reply to 8834104

How old is your watch? My 955 started after 20 months to increase floor climbed. It was an hardware problem on internal barometer. Garmin confirmed the problem and sent me a new 955.

0 8834104 1 month ago in reply to stexen84

Did you just email customer service with the issue, or did you start a repair/warranty claim? I purchased my watch in March of 2023.

0 stexen84 1 month ago in reply to 8834104

Try contacting customer service first. They usually suggest to send back the device in order to check. In my case, after some days they confirmed the problem and sent a new one. Consider to remain without watch for 20 days at least.