955 Freezes

All of the following happened in September 2024.

My first 955 Solar (7EG015180) worked fine for 2 years until barometer sensor failed. According with Garmin Support Spain it was due most probably to chlorine damage during swim activities (I swam for 4 to 5 times per week last year). Consequences were that altimeter displayed values all over the place like -7000 meters with me at ~1000 meters high, no calibration or hard reset fixed the problem. I got a replacement after an RMA.

My second 955 Solar (7EG052027) after RMA had problems since day one, compass very laggy, HR not working for much of the time, by the end not even vibration was working when alarms were triggered. BMX / WHR / Sensor Hub showing versions 0.0.0 / 0.0.1, strangely sometimes it recovered by itself, versions were displayed correctly and sensors would start working for some time (hours maybe). After update 20.29 problem continued so another RMA.

My third 955 Solar (7EG052041) arrived yesterday. It looked fine, responsive, watch updated to 20.29 using Garmin Express as soon as I received it followed by Hard Reset to start fresh, connected to Gamin Connect in my Phone everything was looking fine. I woke up this morning, tried to check the time by clicking backlight nothing happened, turn on bedroom lights to realized watch freeze at 01:29am. After a soft reset by long pressing top left button I would say battery dropped by at least 30% between 1:29am to 8:00am. 

This is frustrating, maybe I am getting reconditioned (bad) units through RMA which could justify why the watches are having problems since the start.

Long term Garmin customer FR405, FR610, Swim, Fenix 2, Fenix 3, Fenix 5, FR945, FR955 Solar (besides Edge 810, Edge 840, Rally RK100 and maybe something else I'm not remembering).

  •  I have seen some reports describing the same freeze problem here in the forum. I have contacted Garmin Spain support and I have already uploaded Garmin folder as instructed.

    Do you have any idea what was the solution for past users with same problem ? Was it confirmed to be HW or SW problem ? Thanks

  • I am very sorry to read that you've had issues with multiple watches! We have had past software updates to resolve similar reports, and it looks like we currently have a newer report that we are currently investigating. Please continue working with the agent with whom you spoke, because if an exchange is necessary then they will need to set it up. 

  • Hello. Thanks for taking the time to answer me.

    Meanwhile the situation has become unbearable, only today, and so far the watch froze 4 times.

    1. 00:39:06 (I was sleeping)
    2. 10:44:10 (A little after taking a shower with the watch)
    3. 12:04 (A few seconds after connecting it to the computer)

    I connected the watch to the computer to upload another GARMIN folder to you guys with the latest errors. It froze at 12:04 while doing it, managed to get the GARMIN folder after another reset. And then froze for a 4 time after this.

    This watch is broken, every day gets worse so it should be HW. Because in the beginning it got frozen maybe 1 per week, now is multiple times per day.

  • So. I already got watch number 4. This one is working great and I'm finally happy.

    Cheers ThumbsupChampagne glass