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Forerunner 955 Series after updating software to 19.18 my HR wrist sensor doesn't work

After updating the software, my wrist heart rate monitor stopped working. It cannot be started again. Can you help with this issue?

Top Replies

0 S.M.R. 11 months ago

is the WHR software version 0.0.0 ? If so you need to contact support as far as I know, you will see numerous 0.0.0 issues through all the forums

You can see this on the watch menu System> About > on about the 6th page. FYI Mine (on 19.18) is 16.01.02

Also, It is on in the HR Settings?

Did you do a soft reset after the Update?

0 Trener Janik 11 months ago in reply to S.M.R.

Yes, This is this version of WHR

0 S.M.R. 11 months ago in reply to Trener Janik

I think you need to call support, the FW update didn't work correctly.

0 Trener Janik 11 months ago in reply to S.M.R.

Thx

0 S.M.R. 11 months ago in reply to Trener Janik

See if any of these ideas work

0 S.M.R. 11 months ago in reply to S.M.R.

0 CMRD 10 months ago

When I had this problem last year, Support concluded that the only fix was to send me a replacement watch. :( Good luck