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need instructions on how to get back to official from beta

Hi support team,

I need your help with switching back to official firmware version on my FR955 Solar beta 19.18 version. I pressed the button in web Garmin Connect app to leave the beta program. Now I want to get rid of the beta version firmware 19.18 running on my watch currently.

I spent hours on your forum and I could not find clear instructions on how to date back the software, and so I need your immediate help please. Switching to beta was a huge mistake on my side and I no more want to spend any time with the beta software bugs and troubleshooting.

Please help, please provide clearest and most importantly well working instructions on how to achieve the above.

Your support is highly appreciated.

Marian

0 sourworm over 1 year ago

19.18 is not beta. That is the latest official release.

0 MarianF over 1 year ago

Are you sure, where can I clearly find a confirmation of that. My watch keeps freezing, restarting it (power off and on) does not halp much, after couple houra it freezes again. Should I RMA it?

0 sourworm over 1 year ago in reply to MarianF

The pinned post just above this one is about the rollout of 19.18 and only the main releases are officially announced here. There is a separate forum area for all Beta releases and discussions and the release announcements say "Beta Version xx.xx". The last one listed there for the Forerunner 955 is 19.13.

You should reach out to Garmin support or you could first try looking up how to do a full reset if you want to try that.

0 MarianF over 1 year ago in reply to sourworm

ok. To me how Garmin does things simply is confusing, including this forum. So I appreciate your support.

What I do when the watch freezes is a keep the top left button pressed for like 15 seconds, the watch then powers off. Then after a minute or so I push the same button and the watch switches on - isn't this full reset? Please advise.