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Missing activity

Good day,

as I usually do I've finished a planned workout and the did a short walk as a different activity.

Not sure why but while the walk sync'ed correctly the run I did before was not sent to Garmin Connect (it shows in the watch so I am sure I have not deleted by mistake).

I always run without my phone so I only sync the activities when I am back to it.

Any clue what may have happened? And... how can I find out the missing activity and sync it properly?

Thank you all in advance.

Top Replies

sdantasbvi over 1 year ago in reply to sdantasbvi +2

well looks like it is an issue with Garmin Connect. I've imported the file to Runalyze and Strava but Garmin Connect gives me an error message...

I do suspect the error is because the file is actually…

All Replies

0 S.M.R. over 1 year ago

One way is to connect the watch to a pc/mac and interrogate the drive for the .fit file related to the activity and upload it to GC from there.

Before doing that...

Ensure that the activity is still in the watch history? select Middle left button , select history. Make sure the Run is there .

Maybe soft reboot the watch (hold in light button until it shuts down completely then restart after say 15 secs)

See if it then resyncs with GC correctly.

0 sdantasbvi over 1 year ago in reply to S.M.R.

Yes, the activity is still in the watch... I will try to do a soft reboot...

Any clue what may have caused this? Really strange!

0 S.M.R. over 1 year ago in reply to sdantasbvi

sometimes one does not have an answer for things ...Small thing happen and then never again..

0 sdantasbvi over 1 year ago in reply to sdantasbvi

well looks like it is an issue with Garmin Connect. I've imported the file to Runalyze and Strava but Garmin Connect gives me an error message...

I do suspect the error is because the file is actually at their database but has not being processed for some weird reason

0 G141592653589793238 over 1 year ago in reply to sdantasbvi

sdantasbvi said:
the file is actually at their database but has not being processed for some weird reason

On this case put a email to support that for sure could help you to check this on GC.

0 sdantasbvi over 1 year ago in reply to G141592653589793238

yep, fair enough. I will do this