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Triathlon activity not syncing after update to 16.17

according2t
over 1 year ago

Hi All

Yesterday had the 16.17 update and today completed a triathlon.  Watch shows the activity (last activity) with all splits etc but it fails to load to Garmin connect on iPhone or Garmin Express directly connected to Macbook.  I've restarted the phone, the watch, re-installed garmin connect.  I've tried to sync over wi-fi as well as bluetooth.

I've located the fit file on the device while connected to the Macbook and tried to click and drag directly to Garmin Connect website and I get the message that "we don't support the file type".

I have a swim and a bike uploaded yesterday prior to the update to 16.17 so believe that there is some issue with the update.

interestingly move IQ has recorded a swim, bike and run. Can anyone help resolve this (without suggesting that I do all the steps that I have already listed above)?

Thanks in advance!

  • 0 over 1 year ago in reply to jmto

    The typical reason is the HRM download causing the corruption. Although, if the 955 update is causing issues with Multisport activities, could be something else. I'll dig into it when I get a chance. Probably should be reported to Garmin Support, especially if every single multisport activity ends up being corrupted.

  • 0 over 1 year ago in reply to seilogramp

    It's not every. Got one with 16.16, but Garmin Express bug deleted the fit, so lost it. But the sports changes feels laggy at least in swimrun and they also give lap notifications after the change to running. 

    Well tested sofa Triathlon, got lap lap alert also after running, so it seems to be running in multisport that gives also lap alert. But no recollection how triathlon changes has worked, are they laggy or not. Or is that some kind of design to show the sport change screens long time, but the lap alert ruins it.

    Hard to say here, but at least this extra lap alert with running seems to be pretty clear bug. 

  • 0 over 1 year ago

    Did a 70.3 today and everything worked as intended so I don't think it's a 16.17 firmware issue

  • 0 over 1 year ago in reply to F1reFly

    So you are saying that you don't get Lap alert after T2 -> Run switch? Would be interested if you test that as dry "run", just starting the activity and going through it.
    And in your opinion the transition modals takes the same time as they used to? 

  • 0 over 1 year ago in reply to jmto

    Correct, I didn't notice any issues like that. It took a while to load the post screen after saving the activity, but it's a big file

  • 0 over 1 year ago in reply to F1reFly

    But how about if you do it now, to try to see it? Eg. Press start, select Triathlon, press start, and press lap to switch through the sports. I think during the event it's easy not to notice some extra lap screen for example.

  • 0 over 1 year ago in reply to jmto

    Seamless. Immediately switches, no issues

  • 0 over 1 year ago in reply to F1reFly

    Do you have lap button disabled?

    This is my sofa triathlon: https://youtu.be/F9JXIP8qH24 

    It's weird. Sometimes the bike also gives lap alerts, mostly no, but running will give always.

    The slow changing doesn't happen in sofa triathlon. Sofa swimrun has a little of that, but it might require longer activities to happen more noticeable.