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Triathlon activity not syncing after update to 16.17

Hi All

Yesterday had the 16.17 update and today completed a triathlon. Watch shows the activity (last activity) with all splits etc but it fails to load to Garmin connect on iPhone or Garmin Express directly connected to Macbook. I've restarted the phone, the watch, re-installed garmin connect. I've tried to sync over wi-fi as well as bluetooth.

I've located the fit file on the device while connected to the Macbook and tried to click and drag directly to Garmin Connect website and I get the message that "we don't support the file type".

I have a swim and a bike uploaded yesterday prior to the update to 16.17 so believe that there is some issue with the update.

interestingly move IQ has recorded a swim, bike and run. Can anyone help resolve this (without suggesting that I do all the steps that I have already listed above)?

Thanks in advance!

Top Replies

seilogramp over 1 year ago in reply to according2t +1 verified

This will work - according2t-fixed.zip

Fixed using Fit File Repair Tool
F1reFly over 1 year ago +1

Did a 70.3 today and everything worked as intended so I don't think it's a 16.17 firmware issue

All Replies

0 seilogramp over 1 year ago

according2t said:
I get the message that "we don't support the file type".

Any message other than Import Complete, means the fit file is corrupt. If you attach the file to this thread, we can take a look to see if it is repairable.

Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
Or upload the fit file to a reputable file sharing service, such as OneDrive, Google Drive, Dropbox, make the file public, then paste a link to the file in your post.

0 according2t over 1 year ago in reply to seilogramp

File is attached. Thanks for any help you can give.

2023-09-09-09-49-25.fit.zip

0 jmto over 1 year ago

It's most likely corrupted. I think that the multisport support is broken in 16.17.

forums.garmin.com/.../multisport-or-only-swimrun-bugs-in-16-17

+1 seilogramp over 1 year ago in reply to according2t

This will work - according2t-fixed.zip

Fixed using Fit File Repair Tool

0 according2t over 1 year ago in reply to seilogramp

Perfect, thanks so much for this. Now it actually happened ;)

Oddly, I was able to upload the original file into TraiinPeaks in the meantime without issue.

0 seilogramp over 1 year ago in reply to according2t

I also noticed that this could be repaired using the free FIT File Tools, using the "Corrupt Time Fixer."

0 jmto over 1 year ago in reply to seilogramp

Do you know what causes corrupt times and/or was it corrupted in transitions? At least the swimrun multisport sport change is very laggy and it also shows lap when pressed, Thinking could that be related, but seen these corrupted Triathlons before, but no idea what was the usual reason for them.

0 according2t over 1 year ago in reply to seilogramp

I'll be sure to download a copy for the next time, much appreciated!

0 seilogramp over 1 year ago in reply to according2t

FIT File Tools is not a download. All done from within your browser.

0 according2t over 1 year ago in reply to seilogramp

yeah, just saw and have bookmarked it