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Sync issue for one single activity

4089130
over 2 years ago

Hi

Just experienced that a run activity didn't sync to garmin connect. The activity is visible on the watch with all stats and map but won't transfer.

I created a new quick 3sec run and saved afterwards, amd that went well.

Tried reboot of watch and phone.

I was on 15.17 at the time, but the watch updated to 15.19b 20min after. Nothing synced after that either.

Have anyone else had similar issue and a workaround (besides manual reg).

Just in case you want to debug:

1) yes

2) yes

3) Norway

  • 0 over 2 years ago

    Same issue, here. However, my watch has not been updated after the activity was recorded.

  • 0 over 2 years ago

    Additional info:

    Contacted garmin support, got a how-to on how to re-register the watch to the phone. Did that without luck.

    The other part from support is how to fetch the gpx manually from the watch, repair and create a new activity based on that.

    I'll do that when I get home on sunday, but still, "broken gpx files" as a standard answer is kind of not a good answer. The file should not be broken...

  • 0 over 2 years ago in reply to 4089130

    I don’t think this is only a corrupt file. Something happened a couple of days ago that broke synchronizing of all metrics from my watch until I restarted it today. I was not aware of the problem until I missed the two activities I did this morning. After the restart a new activity synced OK and other metrics sync automatically. 
    The same issue also happened to my wife and her FR255. 
    I actually think this was related to a new EULA regarding transferring of data that was pushed during the night from Tuesday to Wednesday (Norway). I had no notification about this until I restaterted the app earlier today. Syncing works fine after that. I just confirmed the same behavior on my wife’s app/watch. 
    The metrics are showing in the watches, but has not been synced to Garmin connect.